SmartGov Implementation Specialist

Summary

Join Granicus as an Implementation Specialist and play a key role in our customer experience team. You will manage multiple projects, ensuring timely and high-quality delivery of our community engagement platform to government clients. This involves advocating for best practices, clarifying implementation commitments, and supporting colleagues on larger projects. You will facilitate client training, maintain project plans, and establish accountability within both Granicus and client organizations. The role requires managing system-wide projects and ensuring information security. Success in this position hinges on strong project management skills, excellent communication, and a passion for public sector success.

Requirements

• Experience implementing and managing implementation projects with large organizations
• 1 – 2 years of experience working in customer experience/service/support
• Passion for public sector success
• Committed to understanding client goals and relating them back to Granicus solutions to help clients achieve measurable success within their organizations
• Excitement for managing multiple projects in a dynamic environment with competing demands
• World-class problem-solving skills
• Excellent and proactive communication skills via multiple formats (oral and written) both with internal stakeholders and customers

Responsibilities

• Lead and manage multiple Granicus projects on schedule and with high quality from kick-off to launch
• Advocate and evangelize “best practice” approaches to client implementations to ensure long term success and value for Granicus clients
• Ensure implementations meet client specific missions and solve core challenges around effective, efficient and engaging communications
• Clarify and drive implementation commitments
• Support Implementation Consultants and Project Managers on large-scale, new client implementations
• Facilitate online trainings and various working sessions for client administrators
• Establish and maintain clear chains of accountability within Granicus and client organizations
• Maintain project plans and other forms of communications regarding status and issues for assigned engagements
• Manage system-wide projects in partnership with Product Development
• Responsible for Granicus information security by appropriately preserving the confidentiality, integrity, and availability (CIA) of Granicus information assets in accordance with the company's information security program
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies

Preferred Qualifications

• Project Management, preferably with public sector clients
• Familiarity with any combination of responsive email template design (HTML/CSS), 508 compliance, social media, SMS, RSS, Content Management Systems, analytics platforms, project management tools and online training solutions
• Have community engagement experience
• You have experience working with remote teams
• You have experience working with tech/software

Benefits

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand
• Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more