Burq is hiring a
SMB Onboarding Specialist

Summary

The job description is for an SMB Onboarding Specialist at Burq, a delivery network startup backed by leading venture capitalists. The role involves guiding SMB clients through the onboarding process, providing training and support, building relationships, improving processes, and working with customer success and product teams.

Requirements

2-4 years of experience in a customer-facing role, ideally in onboarding or customer success within a tech company

Responsibilities

• Lead the onboarding process for SMB clients
• Provide comprehensive training sessions and create resources to help clients understand and leverage the platform’s features
• Build strong relationships with clients, serving as their main point of contact during the onboarding phase
• Continuously improve the onboarding process by gathering client feedback and making data-driven adjustments
• Work closely with the customer success and product teams to ensure a smooth transition from onboarding to ongoing account management

Benefits

• Competitive compensation
• Remote-First work environment
• Medical, Dental, Vision insurance
• Learning and Development Stipend
• Generous PTO