Software Asset Management Implementation Manager

Summary

Join IT Concepts, Inc. as a Software Asset Management Lead to support our VA-ESOM contract across the United States. You will oversee the IT software asset lifecycle, manage asset databases, document and report inventory, collaborate with various teams, and manage vendor information. This remote position requires a Bachelor's degree or equivalent experience and 5 years of IT software asset management experience. The ideal candidate will have experience supporting federal clients and possess ITIL certification. We offer a competitive benefits package including paid time off, healthcare, 401k, and professional development opportunities. We are committed to fostering an inclusive workplace and encourage protected veterans to self-identify.

Requirements

• Bachelor’s degree in computer science, engineering, math, or equivalent (8 years of additional relevant experience may be substituted for education)
• 5 years of experience with IT Software asset management
• Experience with MS Office Suite (Excel, PowerPoint, Word)
• Good communication and interpersonal skills
• Ability to follow policies and procedures
• Ability to communicate information and ideas so others will understand, as well as the ability to respond clearly to questions
• Aptitude to address negative situations and positively resolve them
• Must have the ability to obtain and maintain Public Trust Clearance
• Must be US Citizen or Green Card holder

Responsibilities

• Oversee IT Software (SW) asset lifecycle for Mac and Windows installation, maintenance, administration, testing, vulnerability scans, automation (e.g. deployment scripts), license, entitlements, decommissioning and troubleshooting ensuring optimal and secure operations
• Manage asset database to track software, maintenance schedules, patching, etc. and lead a consolidated view of Assets across Logistics, Maintenance and Management including active directory, system access, user admin., access control remediation efforts, and periodic audit
• Document and report Inventory management/physical accountability checks on all software assets, Monthly Critical Priority Incidents and High Priority Incidents, update ITIL Framework, AES Scores, VA Monitoring Framework, auto alerts to VA OIT, performance metric, utilization, discrepancy & corrective action
• Work closely with Analytics Lead on Asset and Account control Center Dashboard including SW Asset Management, Quarterly KPI Report (asset health, system updates, patches applied, configuration changes, vulnerability, mitigation), Semi-Annual (OS updates, App admin activities, health status, future roadmap), Sys Access & User, audit, local level control, disabling inactive end-user account, and service account management
• Manage and document vendor information to obtain specifications and costs (quote), refresh information for SW assets
• Coordinate and collaborate with defined escalation paths and Asset & Logistics team members for specifications and dependencies to maintain the baseline
• Manage and utilize software asset management information for compliance and data calls
• Collaborate with ESOM Contract Business Operations team members for effective IT SW asset management and forecast / prepare for future SW asset demand
• Capturing IT SW investment requirements and aligning those upstream to the portfolio and budget; and downstream to customer service engineers and system administrators for timely and efficient customer delivery
• Demonstrating a commitment to quality and customer support through close monitoring of SW Incidents, Service Tickets, Problem Management, etc

Preferred Qualifications

• Experience supporting a federal client and ServiceNow
• ITIL certification

Benefits

• Paid time off
• Healthcare benefits
• Supplemental benefits
• 401k including an employer match
• Discount perks
• Rewards
• Education reimbursement for certifications, degrees, or professional development
• Flexibility for you to take a course, complete a certification, or other professional growth and networking