Campspot is hiring a
Software Customer Support Specialist

Summary

The job is for a Software Support Specialist at Campspot, a company offering camping-related software solutions. The role involves assisting customers during scheduled support hours and requires excellent communication skills, patience, flexibility, attention to detail, problem-solving abilities, and the ability to manage multiple priorities. Preferred qualifications include experience in customer service or related roles, experience in the recreation/hospitality/tourism industry, experience with Software as a Service (SaaS), proficiency in Google Business Suite and Microsoft Office, especially MS Excel.

Requirements

• Excellent written and verbal communication skills
• Patient and courteous demeanor when working with customers
• Availability to work the mentioned schedule
• Attention and obsession for detail and accuracy
• Effectively and efficiently solve problems ranging in difficulty
• Demonstrated ability to manage multiple, simultaneous, and sometimes competing priorities

Responsibilities

• Assist software customers during scheduled support hours
• Work with campground and resort staff on inbound call/email/chat questions
• Become a master of the ‘ins and outs’ of the Campspot reservation software
• Share expertise with campground management and staff at their request by phone, email, and remote desktop demonstration

Preferred Qualifications

• 2+ years experience in customer service or related roles such as sales, account management, customer success, etc
• Experience working in the recreation/hospitality/tourism industry
• Experience working with Software as a Service (SaaS)
• Proficient in Google Business Suite and Microsoft Office, specifically MS Excel

Benefits

• Flexible and casual work environment: we offer flexible PTO and a remote-friendly workplace
• Competitive benefits, including employer-paid medical and life insurance, as well as dental, vision, and disability insurance options
• 401(k) plan with employer match
• Compensation: $43,888-45,000