Software Engineer - AI & ML

Summary

Join Lakeside Software, a leader in AI-driven Digital Employee Experience (DEX), as a Software Engineer. You will leverage Large Language Model (LLM) technologies to enhance our SysTrack platform. This role involves researching novel LLM applications, implementing proof-of-concept solutions, documenting findings, and mapping research tools to production resources. You will work with large datasets and contribute to the development of transformative features. The position offers a remote or hybrid work option.

Requirements

• 4+ years of experience in software engineering working with very large datasets
• Excellent knowledge of LLM/generative AI tools and technology and usage of those technologies including prompt writing and API access, preferred Azure AI services
• Experience with multiple generative AI models and understanding their various strengths and usages
• Advanced experience with applying RAG techniques in production systems
• Familiarity with LangChain, LLamaIndex, Azure AI Foundry or equivalent
• 2+ years of programming skills, with C# knowledge being a plus
• Strong SQL query skills
• BS or MS degree in Computer Science or Data Science or equivalent

Responsibilities

• Research novel uses of the latest LLM advancements to both find and enhance the value of IT system level data
• Implement quick proof-of-concept approaches to demonstrate value, as well as identifying requirements to fully productize the capability
• Document and present findings to the Product Team and Development teams
• Map research level tools to production ready resources such as Azure, OpenAI, and AWS
• Understand low level IT/computer systems and networking and how to troubleshoot those areas to provide actionable insights from the SysTrack data

Preferred Qualifications

• Experience with container technology such as Docker is desired
• Understanding of, and experience with, Agentic AI approaches and orchestration between agents is very beneficial
• Intermediate to advanced understanding of computer hardware and operating system function is a strong plus

Benefits

Remote or Hybrid (Ann Arbor, Atlanta, or Boston)