Software Engineer

Summary

Join Bugcrowd's sustaining engineering team as a Software Engineer, Support! You will bridge the gap between product support and engineering, resolving internal and escalated external technical issues. This role requires deep troubleshooting skills within Bugcrowd's applications and collaboration with various teams. Ideal candidates possess strong SLA-driven support experience, expertise in troubleshooting REST APIs and SSO, and a proactive approach to problem-solving. The position offers a remote work environment and a competitive salary range of $118,000 - $150,000, plus potential bonus eligibility. Bugcrowd values diversity and fosters a collaborative, family-like work environment.

Requirements

• A degree in Computer Science, Computer Engineering, Mathematics, or related field
• 3 or more years of experience understanding complex technical issues anywhere within a product, being able to dig into the corresponding code, determine root cause, and develop a robust solution
• Several years of coding experience in Javascript and in more than one backend language, preferably Scala, Go, Kotlin, or Ruby
• Strong hands-on integration experience (JIRA, SAML, API, SSO, 2FA) with the ability to walk non-technical customers through proper setup of integration configuration
• Experience with Event-driven architecture, and some understanding of data architecture
• Familiarity with and capability of using command-line tools and utilities (Bash, SSH, grep, etc)
• Knowledge of or interested in infrastructure and cloud (preferably AWS)
• Outstanding follow-through on projects - highly motivated with a strong sense of urgency and able to be self-sufficient
• Ability to maintain composure and a clear head under duress
• Excellent time management and ability to adapt to shifting priorities
• Attention to detail and ability to identify creative solutions to changing and complex problems
• A propensity to anticipate outcomes in a given situation, and provide preemptive solutions to help ensure positive outcomes
• Impeccable interpersonal skills and ability to navigate complex situations across teams and individuals
• Experience building strong effective working partnerships and managing conflicts of interest between various parties and stakeholders
• Ability to make informed judgment calls on-the-fly when the situation requires it
• Ability to explain common security vulnerabilities

Responsibilities

• Fix bugs and other software defects reported to our ticketing system
• Manage escalations of both internal and customer facing technical issues
• Provide technical/solution support to our client and user base
• Become an expert in all things Bugcrowd: identifying solutions, creative solutions and/or workarounds for complex issues and proactively looking for areas of improvement in our product suite, procedures, and the company as a whole
• Document repeatable solutions in our Knowledge Base to enable consistent and timely resolutions for engineering support issues
• Work with Product and Engineering to diagnose customer and researcher issues and collaborate on future solutions to prevent issues in the future
• Work with Customers and Hackers to confirm, diagnose, and resolve complex technical issues
• Work with Program Operations and Account Management to assist with Bugcrowd customer program management
• Work with Application Security Engineers for addressing issues raised by Bugcrowd’s researcher community

Preferred Qualifications

• Experience in data and event buses, streaming data (especially in the Kafka ecosystem), and SQL
• Containers: Docker, Kubernetes
• Secure development best practices (OWASP, etc.)
• Knowledge of networking concepts
• DNS, SSL, load balancing, and general traffic routing and management
• Deep understanding of performance issues in web applications
• Understanding of usability and accessibility
• Experience with triple stores, SPARQL, OWL or other semantic web technologies
• Experience with DevOps – DBs, pipelines, monitoring, deployment, etc
• Experience mentoring others

Benefits

• Remote, work-from-home 100% of the time with the possibility of travel on an occasional quarterly basis for planning & brainstorming sessions
• $118,000 - $150,000
• Discretionary bonus program or commission plan