Salesforce Admin

Summary

Join Nava as a Salesforce Administrator and play a key role in supporting government clients by managing and optimizing their Salesforce environments. Lead migration and configuration initiatives, collaborating with clients and stakeholders to deliver effective solutions. Your work will directly impact Nava’s mission of creating accessible and effective government services. Responsibilities include managing Salesforce environments, designing and maintaining reports and workflows, troubleshooting system errors, and collaborating with various teams. You will act as a trusted advisor, communicating project updates and ensuring alignment with client goals. Continuous improvement and team collaboration are essential through participation in Agile ceremonies. Share your expertise with colleagues and contribute to documentation efforts.

Requirements

• 4+ years of hands-on experience as a Salesforce Administrator
• Proficient in Salesforce user management, including roles, profiles, permission sets, and sharing models
• Skilled in building Flows, page layouts with Lightning App Builder, validation rules, and custom reports/dashboards
• Experience creating custom apps, objects, formula fields, and workflows
• Ability to translate business needs into scalable Salesforce solutions
• Strong grasp of Salesforce platform capabilities, limitations, and best practices
• Experience partnering with Salesforce Architects and Developers to design scalable solutions
• Comfortable collaborating with engineers, product managers, and clients
• Clear communicator with strong documentation and project ownership skills
• Experience troubleshooting system issues and maintaining platform health
• Bachelor’s degree or equivalent experience
• Must be legally authorized to work in the United States
• Must meet any other requirements for government contracts for which candidates are hired
• Work authorization that doesn’t require visa sponsorship, now or in the future
• May be subject to a government background check or security clearance, depending on the contract

Responsibilities

• Manage and optimize Salesforce environments for government clients, including user administration, permissions, roles, and profiles
• Design, build, and maintain reports, dashboards, and automated workflows (Flows, Process Builder, approval processes) to enhance client operations
• Lead migration and configuration initiatives, ensuring smooth implementation and adoption of Salesforce solutions
• Troubleshoot and resolve system errors, workflow failures, and user-reported issues to maintain platform health
• Conduct regular system health checks and assist in release management to ensure smooth and stable Salesforce deployments
• Collaborate closely with clients, product teams, engineers, and contractors to understand requirements and deliver effective solutions
• Act as a trusted advisor by communicating project updates, proposing improvements, and ensuring alignment with client goals
• Participate in Agile ceremonies such as standups, sprint planning, retrospectives, and demos to contribute to continuous improvement and team collaboration
• Share expertise with colleagues and support documentation efforts to promote best practices and long-term system maintainability

Preferred Qualifications

• Salesforce.com Administrator certification (ADM201 required, ADM211 preferred)
• Experience with OmniStudio, Salesforce Public Sector Solution, Sales Cloud, Experience Cloud
• Experience integrating Salesforce into broader systems
• Experience working with government clients or in client-facing roles
• Experience working in an Agile environment with a multidisciplinary team

Benefits

• Health coverage – Comprehensive medical, dental, and vision plans to support your overall health needs
• Time off – Vacation, holidays (including Juneteenth), and floating days to rest and recharge
• Company holidays- Enjoy 12 paid federal holidays each year on top of your regular PTO
• Annual bonus – When Nava meets goals, eligible employees receive a performance-based annual bonus
• Parental leave – Paid time off for new parents, plus weekly meals delivered to your home
• Wellness program – Full platform offering physical, mental, & emotional health resources & support tools
• Virtual care – See doctors online with no copay through UnitedHealthcare’s virtual visit program
• Sabbatical leave – Earn extended paid leave after continuous service for personal growth or rest
• 401(k) match – Nava matches 4% of your salary to support your retirement savings plan
• Flexible work – Remote-first environment with flexibility built around your schedule and responsibilities
• Home office setup – Company laptop & setup assistance provided via Staples for remote work needs
• Utility support – Monthly reimbursement to help offset eligible home office utility expenses
• Learning opportunities – Internal training programs and resources to help grow your professional skills
• Development budget – Annual allowance for courses, tuition, certifications, & LinkedIn Learning access
• Referral bonus – Get rewarded when you refer great people who join the Nava team
• Commuter benefits – Pre-tax commuter programs to support in-office travel when applicable
• Insurance coverage – Nava provides disability, life, and accidental death insurance at no cost
• Supportive culture – A collaborative and remote-friendly team environment where people genuinely care