Software Engineer

Summary

Join Twilio as a Software Engineer within the Commerce Platform - Billing Insights Team, where you'll contribute to building and operating core platform services at a massive scale. This role involves designing, implementing, and operating new features on existing services and building new services from scratch. You'll leverage your expertise in highly available and scalable distributed systems, AWS cloud infrastructure, and APIs to ensure the platform's smooth operation and continuous improvement. The team is focused on transitioning the platform to a next-generation architecture, enhancing its ability to handle complex billing scenarios for all Twilio customers.

Requirements

• As a Commerce Platform engineer, you will design and build core platform services, REST APIs and take part in transitioning our platform to next generation architecture
• We run on AWS cloud infrastructure and use AWS cloud data store, EKS, Glue, Kafka, Aurora RDS etc
• 2+ years of work experience building highly scalable products
• 2+ years of programming experience in Java/Spring Boot with clean code practices
• Expert knowledge in Object-Oriented Programming with a successful track record
• Experience contributing to architecture and design (architecture, design patterns, reliability and scaling) of new and current systems
• Experience working with stakeholders at all levels - be able to dive into the nuts-and-bolts of how things work as needed
• Experience in data modeling and database management, for example: RDS, Aurora, ClickHouse or Redshift
• Collaborating with internal/external teams/engineers and fostering an inclusive environment, where all points of view are welcomed and encouraged
• Own and lead multiple domains of the platform (microservices, REST APIs, infrastructure) from inception to deployment and maintenance, while making best in class technical decisions that impact the success of the company
• Familiarity in Cloud Solutions, AWS, Kubernetes/EKS, CI/CD pipelines, Testing & Automation
• Self drive - you take complete ownership of your tasks and champion efforts to get your tasks to completion
• Clear written and spoken communication skills
• Degree in Computer Science or a related field, or equivalent work experience

Responsibilities

• Improve your knowledge of highly available and scalable distributed systems and use this knowledge to build new features into our platform
• Design, implement, and operate both new features on our current services as well as new services that will be built from scratch
• Leverage your excellent communication and written skills to articulate the "why" of the solution you are proposing, and have a good understanding of your team’s priorities and the customer impact
• Troubleshoot and fix operational issues and have the opportunity to improve the troubleshooting procedures and tools
• Execute full software development life cycle (SDLC)
• Develop flowcharts and documentation to identify solutions
• Write well-designed, testable code
• Document and maintain software functionality
• Troubleshoot, debug and upgrade existing systems

Preferred Qualifications

• Experience with on-call support for mission-critical data systems
• Familiarity with data warehousing concepts and tools
• Technical understanding of ETL tools, data transformations,  low-latency data stores, multiple data warehouses and data catalogs
• Experience optimizing and debugging complex SQL queries for high-volume data sets
• Good debugging skills on production systems
• Proficient in Linux and containerization with Kubernetes
• GRPC, Python, Typescript, React, Apache Kafka

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program