Software Engineer - Full Stack

Summary

Join ServiceNow's Business Continuity team as a Software Engineer to build tools enhancing operational resilience. You will collaborate with a Scrum team on full-stack development, focusing on backend APIs using JavaScript and UI components with React-like technologies. Responsibilities include leading architecture discussions, contributing to code reviews (Java, .NET, JavaScript/React), designing SQL databases, integrating data from XML files, and executing unit and integration tests. You will also collaborate with Product Owners, Designers, and QA, support DevOps practices, and mentor other engineers. The role requires experience in full-stack development, database design, CI/CD, and Agile methodologies. US Citizenship, Green Card, or Permanent Residency is required due to federal customer requirements, along with passing a background check and drug screening.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
• 2+ years of experience as a full-stack developer in enterprise environments with object-oriented experience and scripting languages like JavaScript
• Hands-on coding experience with Java and/or .NET for backend services and modern UI frameworks like React or Angular
• Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
• Database experience including SQL database design, schema modeling, and relational concepts
• Working knowledge of XML file handling (for reading/parsing files)
• Solid understanding of how backend systems, frontend components, and databases interact
• Experience with CI/CD practices, including Git and Jenkins
• Comfortable working in Agile/Scrum teams, delivering working software in sprints
• Familiar with writing and maintaining unit tests and automated tests

Responsibilities

• Join daily standups with your Scrum team to align on stories and blockers
• Pair with a developer to review a pull request or debug a tricky integration
• Collaborate with the Product Owner to refine acceptance criteria for a feature
• Implement a backend API using JavaScript on the ServiceNow platform and/or develop a UI component using react-like technology
• Review schema changes in a SQL database design meeting
• Write or run unit and integration tests for new functionality
• Participate in architecture syncs or system design reviews with IC3+ engineers
• Wrap up with a retrospective or sprint planning session
• Leading system-level architecture and design discussions
• Contributing to and reviewing code across the stack—Java, .NET, JavaScript/React
• Designing SQL databases and schemas with a strong understanding of how relational data supports application logic
• Reading data from XML files (not using XML schemas), integrating into workflows
• Owning and executing unit testing, integration testing, and automation to support a healthy CI/CD pipeline
• Collaborating with Product Owners, Designers, and QA in sprint planning and backlog grooming
• Supporting DevOps practices and helping maintain build pipelines (Jenkins), source control (Git), and cloud deployment readiness
• Being a technical sounding board and mentor to other engineers on the team

Preferred Qualifications

• Experience with ServiceNow platform development or configuration
• Exposure to Jenkins pipeline scripting or advanced Git workflows
• Understanding of DevOps tools and Kubernetes environments
• Background in risk management, compliance, or operational resilience domains

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan and family leave programs