Software Engineer-Backend

Summary

Join Fictiv, a leading technology company transforming the manufacturing industry, and help us build hardware at the speed of software. This role involves vendor onboarding, scorecarding, job scheduling, and ensuring builder satisfaction. You will be responsible for overseeing the distribution of manufacturing jobs, monitoring customer satisfaction, and identifying areas for improvement. The ideal candidate is meticulous, detail-oriented, and data-driven, with excellent communication skills. Fictiv offers competitive benefits, including medical, dental, vision insurance, 401K, and various stipends.

Requirements

• You are meticulous, detail-oriented, and have an inclination for documentation
• You have a history of data-based decision making
• Excellent verbal and written communication skills
• Self-starter, manages time efficiently, able to complete work in a timely manner without active supervision

Responsibilities

• Vendor Onboarding – Sourcing vendors that meet Fictiv’s target vendor profile (i.e. a trusted partner who can produce high quality parts on tight lead times). Walk them through onboarding evaluation steps and initial probationary stages to become preferred vendors
• Vendor Scorecarding – Generate scorecards and feedback for our vendors to help them understand how to improve and receive more jobs from Fictiv
• Job Scheduling – Oversee the distribution of manufacturing jobs to our vendor network in order to fulfill our builders’ orders on time
• Builder Satisfaction – Monitor customer satisfaction survey results and organize manufacturing or logistics related feedback into actionable improvements. When the situation requires it, perform failure analysis, handle the RMA process, and document the solution & cost
• Continuous Improvement – Identifying areas of improvement and driving those improvements to the responsibilities listed above

Benefits

• Competitive medical, dental, and vision insurance
• 401K plan
• Monthly Virtual Work stipend for things like food, internet, travel, pet care, health and wellness
• Annual Education stipend
• Parental leave programs
• Paid volunteer days
• Onboarding setup, including: standing desk, laptop, monitor, and chair, and a stipend for additional items such as headphones, blue light glasses, or any other ergonomic supplies you may want or need