Software Technician

Summary

Join Copia Automation as a Software Technician and manage industrial vendor software installations, add-ons, licenses, and virtual machines (VMs). Centralize software management to free up development teams. Maintain a standard VM creation solution and ensure a 2-business-day turnaround for customer requests. This contract-to-hire position offers a flexible, remote work schedule with at least one daily meeting. The ideal candidate possesses basic Windows software installation and management skills and an interest in IT support. Copia Automation is a rapidly growing startup committed to diversity and inclusion.

Requirements

• Basic understanding of installing and managing software on Windows machines
• Interest in or exposure to IT support, system administration, or PLCs
• Strong problem-solving skills and attention to detail
• Comfort working remotely, with flexible hours but able to attend at least one daily meeting and respond within a 2-business-day window
• Excellent communication and documentation skills

Responsibilities

• Coordinate and perform installation of industrial vendor software and add-ons
• Manage and track software licenses to ensure compliance and availability
• Quickly provision new software copies for development teams to prevent project start delays
• Own and maintain a standard process for VM creation, updating, and distribution
• Troubleshoot VM-related issues to help streamline the onboarding process for new projects
• Meet the 2-business-day installation and setup SLA for GSD files and add-ons
• Maintain clear communication with project teams to ensure minimal downtime
• Coordinate closely with engineering, product teams, and other stakeholders to align on priorities
• Participate in daily team check-ins to report status and upcoming needs
• Maintain up-to-date documentation of software, licensing, and VM procedures
• Continually refine and improve processes for efficiency and clarity

Preferred Qualifications

Familiarity/experience with PLCs / industrial equipment and/or IT

Benefits

Flexible, remote work schedule