Solution Architect

Summary

Join IP Fabric, a post-Series B company rapidly expanding globally, as a Solution Architect (Post-Sales). You will collaborate with Customer Success Managers, understand client needs, and provide technical expertise to resolve complex issues. Responsibilities include guiding customers, refining pre-sales outcomes, conducting training, identifying customer champions, and developing Statements of Work. You will also collaborate cross-functionally and provide field feedback. The role requires post-sales experience in enterprise B2B solutions, a networking background, and understanding of various technologies. Benefits include competitive compensation, paid time off, health insurance, 401k matching, and wellness benefits.

Requirements

• 2+ Years of experience in post-sales engagements for enterprise B2B hardware or software solutions ideally in networking space (Network Observability, Network Monitoring, Network Security, Network Automation, etc.)
• Customer-first perspective
• A background in network engineering or architecture, with a solid understanding of networking technologies and protocols
• Background knowledge and appreciation of server virtualization technologies
• Basic understanding of programming languages and APIs

Responsibilities

• Guide customers through their journey with IP Fabric
• Understand the limitations of traditional network management approaches and the possibilities of using network data to transform the enterprise
• Harden use cases and outcomes created by the Pre-Sales team and refine post-sales acceptance criteria
• Conduct training sessions and provide ongoing client support to ensure successful adoption and usage of implemented solutions
• Identify and nurture the champion on the customer side
• Develop and draft clear and concise Statements of Work that outline project scope, deliverables, timelines, and resource requirements
• Monitor project progress, identify risks, and implement mitigation strategies to ensure successful project outcomes
• Occasional travel for company meetings, industry events, and customer visits. Travel is expected once to three times a quarter
• Collaborate with product management, product marketing, and engineering to provide field-facing feedback to influence the direction of the product roadmap
• Work closely with the support and sales organizations of IP Fabric to maximize customer satisfaction
• Deploy and provide basic support of the IP Fabric product in customer environments, including appreciation of deployment methods limitations and the requirements for administrative access to different networking platforms
• Work with our sales and technology partners to assist with IP Fabric integration into wider solutions

Preferred Qualifications

• Strong understanding of NetDevOps workflows including automation, infrastructure-as-code, python, git, Ansible, and similar tools
• Ability to code in Python, sufficient to develop custom prototype solutions for customers
• Proven wins as a technical post-sales engineer/architect

Benefits

• Competitive commission structure and base salary
• 25 days of paid time off
• Health, Dental, and Vision Insurance
• Employer-matched 401(k) plan
• ClassPass Wellness Benefit
• Anniversary Rewards