Thunder is hiring a
Solution Architect

Summary

The job is for a Solution Architect at Thunder, focusing on the Salesforce Service Cloud. The role involves collaborating with clients to develop a scalable architecture and ensuring solution design meets defined acceptance criteria. The position is full-time, exempt and can be worked remotely from anywhere in the U.S.

Requirements

• 4-6+ years’ of consulting experience within the Salesforce ecosystem
• Significant experience with Salesforce suite of products, especially Service Cloud
• Experience serving as the primary interface with offshore partners
• Experience with hands-on solutioning on the Salesforce platform, for a variety of clients (including enterprise and large implementations)
• Demonstrated ability to confidently lead multiple engagements, at varying stages, at the same time
• Comprehensive knowledge of software, application, and platforms, and working knowledge of business modeling, governance and operations
• Strong business processes, process documentation, and process improvement skills
• Active Salesforce certifications and willingness to achieve additional certifications on emerging technologies as required per role

Responsibilities

• Responsible for overall Salesforce Service Cloud solution design and implementation
• Lead business and technology analysis and provide CRM domain expertise
• Lead client architecture initiatives from inception to completion, acting as a technical subject matter expert while providing expertise to business users and challenging point of views
• Partner with Sales team in the process of client discovery to accurately estimate the technical level of effort for scope of work sold
• Responsible for combined on+offshore team project delivery success and owning the overall health of on+offshore project team
• Champion the adoption of reusable architecture assets to improve efficiency
• Produce documentation to aid in the understanding of existing architecture solutions
• Own the overall execution of implementation deliverables and QA

Benefits

Remote work