Solutions Architect

Summary

Join Deepgram, a leading voice AI platform company, as a Solutions Architect in the APAC region. This role involves managing complex post-sales engagements, guiding customers to production, and providing technical support. You will work throughout the customer lifecycle, focusing on architecture, implementation, and Tier-3 problem-solving. You will also contribute to pre-sales validation, collaborate with Product and Engineering teams, and help improve global operations. The position requires strong technical skills, experience in customer-facing roles, and the ability to work effectively in a remote, globally collaborative environment. Deepgram offers a unique opportunity to work on cutting-edge technology and make a significant impact in the AI industry. The role is based in the APAC region and requires fluency in English and ideally additional Asian languages.

Requirements

• 5 or more years in Solutions Architecture, Solutions Engineering, or similar customer-facing technical roles
• Professional software engineering experience in at least one language such as JavaScript/TypeScript, Python or TypeScript. You can build POCs and tools that real users run
• Hands-on experience with modern cloud platforms. Comfortable with containerization and orchestration, for example Docker and Kubernetes, and with secure network design for API-driven systems
• Proven ownership of complex post-sales work such as production deployments, migrations, performance tuning, and incident response
• Clear written and verbal communication across both technical and executive audiences

Responsibilities

• Lead architecture and implementation for enterprise deployments that use Deepgram speech-to-text (STT), text-to-speech (TTS), and voice agent (VA) capabilities
• Own post-sales technical success for assigned accounts. Unblock integrations, optimize accuracy and latency, and guide customers to stable production
• Serve as the Tier-3 escalation point for complex issues. Drive root cause analysis, propose mitigations, and write durable fixes or automation when possible
• Design reference architectures and implementation patterns for common APAC customer use cases including contact centers, voice analytics, QA, and AI agents
• Build high-quality samples, internal tools, or scripts that make repeatable tasks easier for customers and for our team
• Contribute to pre-sales discovery and POCs when deep technical direction is needed. Translate business goals to a concrete plan with clear success criteria
• Partner with Product and Engineering to prioritize fixes and features. Bring crisp customer signals that improve our roadmap
• Contribute to knowledge systems. Capture runbooks, playbooks, and docs that scale your expertise across regions and languages
• Participate in an on-call or incident rotation appropriate for the region and customer support tier. Help us meet or outperform regional SLAs

Preferred Qualifications

• Experience with speech recognition, TTS, or building voice agents that orchestrate LLMs
• Familiarity with WER analysis, model selection and tuning, and accuracy-versus-latency tradeoffs
• Experience operating self-hosted systems, including Helm-based deployments and observability for production services
• Strong understanding of authentication, authorization, data residency, and compliance topics that appear in APAC enterprise reviews
• Fluency in one additional Asian language such as Japanese, Korean, Mandarin, or Hindi

Benefits

• Remote across APAC with periodic regional meetups
• Collaboration with colleagues in EMEA and the Americas to support continuous coverage
• Shared playbooks, defined escalation paths, and measurable SLAs