Syrup Tech is hiring a
Solutions Architect

Summary

The job is for a Solutions Architect at Syrup, an AI-powered inventory management software company backed by Google's AI fund and other industry executives. The role involves deploying the platform for customers, ensuring seamless integration to meet their specific business needs, and acting as a bridge between technical team and customers.

Requirements

• 5+ years of proven experience as a Solutions Architect or similar role (eg: Sales Engineer) in a data-heavy, high growth B2B SaaS company, with a focus on customer implementations
• The ability to solve problems that is second to none. You understand problems quickly, are resourceful with the tools at your disposal. You own problems end-to-end, and are willing to work cross functionally to solve customer issues
• Strong understanding of enterprise architecture, cloud technologies, and software development processes
• Experience creating positive partnerships with internal teams and customers; people trust your advice to help them make better decisions
• Excellent communication and the ability to manage multiple projects simultaneously. Proven success with delivering projects that meet customer business objectives , on time and in scope
• The ability to conceptualize multiple solutions to a given problem, and an understanding of the trade-offs between accuracy, timeliness, and scalability
• Exceptional communication and interpersonal skills, with a customer-focused mindset
• Excel in dynamic environments and handle ambiguity with confidence
• Strong data skills, including proficiency with SQL or Python
• Strong English language in written and verbal communication skills

Responsibilities

• Lead technical and strategic discussions with customers to identify their business requirements, and design scalable solutions that efficiently meet their objectives with reliability and timeliness
• Become the primary Syrup technical expert for the customer, leading solution design and making crucial decisions vital to our customers' success on the platform
• Conduct discovery with prospects during the sales process to assist the go-to-market function in defining a solution and consulting with the customer on how Syrup will help them obtain their goals
• Proactively guide our customers on how to maximize business impact from Syrup, accelerating their time to value
• Collaborate with Syrup’s product and engineering teams to influence the roadmap by raising and synthesizing customer requirements
• Serve as the technical counterpart to the Customer Success Manager in the end-to-end execution of customer implementations, by defining and overseeing the execution of the technical scope of the project
• Design and implement reference architectures and internal tooling to deliver scalable and reusable solutions
• Establish repeatable processes and best practices to improve and simplify the implementation process for customers continuously
• Develop customer specifications and documentation and participate in developing user support guides that aid in the successful implementation of Syrup
• Be a thought leader for the company through various activities, including attending conferences, partaking in webinars, or writing blog posts. You have the flexibility to travel to customer sites where needed

Preferred Qualifications

Experience with retail technology is a plus

Benefits

• Remote Flex: We’re a remote first team across Europe and North America. For our colleagues in New York, you can come into our office in SoHo as often as you like
• Equity Compensation: We offer generous equity compensation for all our early employees
• We offer generous health, vision, and dental benefits to our employees
• Generous PTO: Take the time you need, when you need it
• Syrup summits: We bring the whole global team together every quarter for our Syrup summits. Previous locations: Barcelona, Madrid, Los Angeles, Warsaw, Boston, New York