Solutions Architect

Summary

Join TRM Labs as a Solutions Architect and deliver technical excellence and strategic guidance to customer accounts. You will oversee technical pre-sales, propose architectures, demonstrate the platform, and support client integration. Success is measured by client outcomes and team leadership. Responsibilities include owning end-to-end solutions, acting as a technical consultant, presenting TRM's APIs and architecture, developing client integration resources, cultivating client relationships, and staying current with product features. The ideal candidate possesses pre- and post-sales experience, exceptional customer-facing skills, API-based SaaS product customization experience, scripting abilities (e.g., Python, Javascript, Typescript), strong problem-solving skills, and high initiative. The role offers a competitive salary range of $138,000-$154,000, potential equity participation, and a fully remote work environment.

Requirements

• Professional experience in pre-and post-sales roles, such as Senior Solutions Architect, Senior Sales Engineer, or Senior Customer Success Engineer
• Exceptional customer-facing skills with the ability to empathize with both technical and non-technical audiences, demonstrating how complex solutions can meet their business goals
• Proven experience collaborating with engineering and product teams to customize API-based SaaS products at scale, including implementation, testing, and launch
• Comfortable scripting in one more languages to help build PoCs for customers or prototype APIs (e.g., Python, Javascript, Typescript)
• Strong problem-solving skills with the ability to prioritize and manage multiple complex tasks independently while maintaining attention to detail
• High initiative and a proactive approach to identifying opportunities for improvement, both in technical solutions and team processes

Responsibilities

• Own and deliver end-to-end TRM solutions for clients, from understanding complex client requirements to designing advanced business processes, customizing the platform, integrating TRM APIs, and conducting testing and training for maximum client impact
• Act as the go-to technical consultant during discovery calls with key clients and prospects, documenting intricate technical requirements and guiding solution design
• Present TRM's APIs and architecture to clients, providing detailed guidance on implementation, timelines, and potential challenges, while ensuring alignment with their strategic goals
• Develop and maintain high-quality resources for client integrations, including API documentation, reference architectures, and implementation guides, ensuring a smooth client onboarding experience
• Cultivate strong relationships with technical stakeholders at client organizations, providing expert-level support throughout the integration process and troubleshooting any issues that arise
• Stay current with TRM’s evolving product features and technical dependencies to ensure alignment between client needs and TRM's product roadmap, advocating for enhancements when necessary

Preferred Qualifications

Previous experience in AI development is highly preferred

Benefits

• The estimated base salary range for this role is $138,000 - $154,000
• Additionally, this role may be eligible to participate in TRM’s equity plan
• PTO, Holidays, and Parental Leave for full-time employees
• Remote work