Solutions Consulting Manager

Summary

Join Outreach's Solutions Consulting team as a Manager, partnering with sales, customer success, and professional services leadership. You will build and manage a high-impact team, developing and executing account strategies. The ideal candidate possesses experience building high-performing pre-sales or sales teams and expertise in account strategy and coaching. This role involves team development, sales activity oversight, industry knowledge maintenance, and continuous improvement initiatives. Outreach offers a competitive compensation package and a variety of benefits.

Requirements

• 5+ years as a PreSales Solution Consultant with a demonstrated track record of success
• 2+ years managing a high-performing PreSales Solution Consulting or Sales team (remote/field resources), including both transactional sales and strategic selling
• Selling knowledge and expertise. You are knowledgeable in best practice sales processes, methodologies and technologies. You use this knowledge to manage high volume transactional business, enterprise selling, and solution selling
• Communication and organization. You are methodical and able to multi‐task and prioritize well in a fast paced, dynamic work environment. You have strong interpersonal communication skills, both written and oral
• Leadership. You’re a proven collaborator who can liaise with all levels and departments within an organization
• Technical acumen. You have developed technical skills and/or the ability to acquire in‐depth knowledge and use of the Outreach platform
• Talent attraction. You are constantly on the lookout for the best talent to bring onboard

Responsibilities

• Attract, hire, onboard, manage, coach, and develop employees to ensure teams are high-performing
• Drive changes to ensure the team is structured effectively to provide proactive and reactive support to customers and prospects
• Create a team environment that drives a highly motivated group working to achieve common objectives
• Participate in team-building and company-growth activities including strategy setting, sales training, marketing efforts, and customer care
• Drive sales success through a strategic partnership with sales leaders, managers and reps. Work with sales, customer success and other relevant teams to support exceptional sales achievement
• Support Solutions Consultants and sales reps on all sales activities including needs analysis, data review, product demonstrations and other general sales support as a player/coach
• Close business with accounts of all sizes, and develop relationships with key customers
• Communicate effectively with sales, management, customers, and support staff
• Travel to customer locations in territory to support sales efforts
• Keep abreast of sales trends to increase your credibility in the industry e.g. going to industry events, subscribing to blogs/podcasts, reading books, researching case studies
• Learn about the experiences other customers have with Outreach, to apply these successes and learnings to conversations
• Become a solution expert - platform features, value and use cases
• Reflect on successes and failures, and make improvements to your ways of working as a result
• Work cross-functionally to drive special projects related to process improvement

Benefits

• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Flexible time off
• 401k to help you save for the future
• Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military
• A parental leave program that includes not just extended time off but options for a paid night nurse, and a gradual return to work
• Infertility/assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen if going in an office
• Incentive compensation
• Restricted stock units