Paragon is hiring a
Solutions Engineer

Summary

Join our team at Paragon as a Solutions Engineer and help our customers realize the incredible potential of our platform. As an early member, you will drive product adoption, strengthen customer engagement, provide input into our product roadmap, and ensure our company is customer-centric.

Requirements

• 3+ years of experience in a Technical Solutions / Support role. in a B2B SaaS environment, involving extensive customer interaction
• Strong technical prowess. with 2+ years coding, ideally in JavaScript; experience working with APIs and API documentation; adept at managing and resolving complex system issues efficiently
• Excellent communication skills,. capable of effectively collaborating with both technical and non-technical teams
• A proactive problem-solver,. consistently seeking ways to improve customer satisfaction and product functionality
• Solid project management skills,. with meticulous attention to detail and a capacity to handle multiple priorities

Responsibilities

• Directly engage with customers to accelerate their onboarding process, helping them quickly learn and gain value from our platform
• Collaborate extensively with the Support team to efficiently diagnose and resolve technical issues
• Pair and partner with customers as they develop workflows, install our SDK, and author Paragraph-based workflows - ensuring they implement Paragon optimally and with an eye towards scaling
• Contribute to the development and refinement of our help center, marketing materials, and documentation, ensuring technical accuracy and usefulness
• Work alongside the Success, Engineering, Product, and Marketing teams to synthesize customer feedback into actionable product enhancements
• Participate in strategic planning sessions with Customer Success, Support, and Product to ensure successful customer implementations and renewals
• Drive initiatives aimed at improving the customer adoption and product usability
• Create and maintain technical documentation and training resources that empower both customers and internal teams
• Advocate for and implement solutions that enhance both the product and the customer experience

Benefits

• Comprehensive Benefits:. We offer competitive health, dental, and vision insurance plans to keep you and your loved ones covered
• Unlimited PTO:. We believe in work-life balance and offer unlimited paid time off to promote personal well-being and relaxation