Solutions Engineer

Summary

Join Signifyd's Solutions Design team as an Enterprise Solutions Engineer, partnering with sales and implementation teams to support our largest merchants. You will play a crucial role in winning new business, designing solutions, and ensuring smooth customer transitions. This position requires strong technical expertise, excellent communication skills, and the ability to lead technical discussions. You will collaborate with various internal teams and external stakeholders, contributing to faster sales cycles and improved products. The role involves proactive deal strategy, problem-solving, and delivering training. Travel up to 20% is required.

Requirements

• 5+ years of experience in a customer-facing technical position, ideally in SaaS
• 3+ years of experience in customer-facing sales/pre-sales environments
• Strong independent work ethic
• Ability to analyze complex situations, develop associated action plans and lead peers towards achieving key objectives
• Creative, resourceful, detail-oriented, and highly organized
• Excellent presentation skills virtually and in-person
• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders
• Strong technology tool skills (Slack, Looker, Excel, Google Suite, LucidChart, Confluence, Salesforce.com , etc.)
• Experience working with JSON and APIs
• Strong project management skills (coordinating, project leading, resource management, delegation, follow-through, etc.)
• Enjoy/Willingness to travel (up to 20%)
• Passion for customer service
• Passion for new technology

Responsibilities

• Proactively partner with the GTM team on deal strategy through discovery, problem finding and value proposition discussions
• Prioritize and manage relationships with internal and external stakeholders on pre and post-sales processes to ensure a smooth transition for customers and partners
• Lead technical discussions on solution integration, APIs, and eCommerce workflows
• Respond to RFPs and Security Questionnaires
• Demonstrate Signifyd products, capabilities, and value to prospects and customers
• Develop and deliver training and educational assistance to prospects and customers
• Conduct research and solve problems surrounding new solutions and unique integration scenarios
• Document customer expectations and order flows to clearly outline the known current state and the desired future state
• Work hand-in-hand with the Signifyd Implementation Services and Customer Success teams to provide the best possible on-boarding experience for customers
• Lead proof-of-concept discussions and design to reinforce Signifyd’s position as the market leader

Preferred Qualifications

• Background in eCommerce, financial/payment systems, fraud mitigation and/or data science is a plus
• Experience with Python, JavaScript, SQL and/or other web, programming, scripting tools is a plus

Benefits

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag