Solutions Engineer III

Summary

Join HashiCorp's Solutions Engineering team as a trusted technical advisor, partnering with sales executives to support the entire customer journey. You will guide customers through value realization, design solutions, and demonstrate the business value of HashiCorp products. This role requires strong communication and problem-solving skills, experience in technical pre-sales or sales engineering, and proficiency in DevOps and cloud technologies. You will collaborate with cross-functional teams and travel domestically and internationally. The ideal candidate will possess knowledge of HashiCorp tools and relevant technical certifications. HashiCorp embraces diversity and equal opportunity.

Requirements

• Experience: 4+ years in a Technical Pre-Sales or Sales Engineering role, or equivalent experience - practitioners are appreciated as well
• Technical Expertise: Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms
• Customer Engagement: Proven experience with implementing software products or solutions in large and dynamic enterprise companies
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey complex technical concepts to diverse audiences
• Problem-Solving Skills: Demonstrated ability to analyze complex technical problems and develop innovative solutions
• Collaboration: Experience working well in a highly dynamic team environment that focuses on providing above industry standard customer service. Proven ability to work cross-functionally with teams such as Product Management, Engineering, and Customer Success
• Travel: Ability to travel as needed, with domestic and occasional international travel required

Responsibilities

• Serve as Trusted Advisor: Act as a trusted advisor to aligned accounts, technical teams, and business stakeholders throughout the customer lifecycle
• Exhibit Strong Communication Skills: Influence decisions through effective presentations, demos, technical engagements, and workshops, showcasing your strong communication skills
• Understand the Customer’s Journey: Guide customers through a value realization journey aligned to their strategic priorities, designing technical and business-focused solutions that drive adoption and growth
• Prove Business Value: Demonstrate the business value of HashiCorp solutions in solving the customer’s business problems and driving their target outcomes
• Contribute to Customer Success: Regularly participate in activities such as customer QBRs, cadence calls, customer office hours, and advanced roadmap sessions
• Drive Expansion and Adoption: Seek to drive expansion within current product lines and promote the adoption of multi-product integrated solutions
• Partner with Cross-Functional Teams: Collaborate with teams such as Solutions Architecture, Customer Success, Professional Services, Product Management, and Engineering to ensure success throughout the customer journey
• Provide Authoritative Guidance: Offer authoritative guidance on DevOps concepts, leveraging your strong skills in infrastructure architecture, cloud, IT operations, security, and development technologies and processes
• Maintain Technology Expertise: Establish and maintain a deep understanding of the HashiCorp portfolio, the partner ecosystem, and the competitive landscape

Preferred Qualifications

• Knowledge of HashiCorp Tools: Knowledge of, and experience with, any of the tools in the HashiCorp portfolio
• Technical Certifications: Relevant technical certifications (e.g., AWS, Azure, Google Cloud, DevOps) are a plus
• Education: Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience

Benefits

• Base pay range: $124,350 — $146,250 USD
• OTE pay range: $165,800 — $195,000 USD