Solutions Engineer (Senior/Staff)

Summary

Join Turnstile as our first Solutions Engineer and become a key member of our early-stage, fully remote team. You will play a crucial role in driving our success as we scale up-market, partnering closely with customers to onboard their core revenue processes onto the Turnstile platform. You will serve as a bridge between various teams, ensuring alignment and delivering impactful business outcomes. Leveraging modern technologies, you will design and develop tools and processes to empower Turnstile's scalability. This role offers the opportunity to collaborate with experienced operators and founders passionate about reshaping the SaaS future. Competitive compensation, comprehensive benefits, and a flexible remote work environment are included.

Requirements

• Have 5- 10 years of experience in a Solutions Engineer/Architect, Sales Engineer, or Forward Deployed Engineer-type role - collaborating closely with customers to solve their real-world challenges
• Be comfortable building fullstack applications using Typescript and React
• Have strong communication skills and high customer empathy
• Be adept at building operator tooling and being resourceful
• Be experienced bridging the gap between non-technical support and product teams
• Be curious about B2B software, enterprise sales, and revenue operations
• Excel working in a dynamic and high-trust environment alongside an experienced team

Responsibilities

• Onboard our largest customers’ core revenue processes onto Turnstile
• Diagnose and solve complex customer needs using existing tools and new tooling as you deem necessary
• Think like a Product Manager and operate with autonomy to: Build operator tooling to help accelerate your own role and that of non-technical support
• Build customer features that make onboarding easier and faster for customers
• Provide feedback to product teams in terms of customer demands and system operability
• Become familiar with Turnstile’s application and codebase, and use that knowledge to help customers run their businesses
• Work with Customer Success, Sales, Support, and Product teams to deliver critical business outcomes

Preferred Qualifications

• Have experience with Next.js, Prisma, tRPC
• Have experience building and scaling early teams of Solution, Sales, or Forward Deployed Engineers
• Have experience in early-stage startups and 0 → 1 product development
• Have experience in revenue operations, quote to cash or modern finance stacks

Benefits

• Competitive and Fair Pay : Equal pay by role and level at the 75th percentile of SF salaries ($185,000 to $205,000 for this role, depending on level) plus meaningful equity
• Fully Remote : Distributed by design with team members from San Francisco to Raleigh
• Fully Covered Health Benefits : 100% paid medical, mental health, dental, and vision premiums for you and your family
• Paid Parental Leave : 16 weeks for birthing parent, 12 weeks for all other parents welcoming a new child into their home
• 401(k) : With 4% company contribution, regardless of what you put in
• Flexible PTO : Take the time you need to unplug and unwind
• Setup : New Mac + $1,500 annual stipend to make your home workspace more comfortable and productive