Spanish Care/Provider Navigator

Summary

Join Pearl Talent and work as a Care/Provider Navigator for a leading comprehensive radiology network in the US. This fully remote role involves coordinating patient care, ensuring a smooth patient experience, and building provider partnerships. You will be responsible for scheduling appointments, managing patient records, responding to inquiries, and conducting outreach to acquire new providers. The ideal candidate will have proven experience in care coordination, excellent communication skills in English and Spanish, and a strong background in outbound sales, particularly in healthcare. This opportunity offers a competitive salary, generous PTO, direct mentorship, learning and development opportunities, global networking, and a flexible work-life balance.

Requirements

• Proven experience in Care Coordination esp in physical healthcare
• Excellent English and Spanish communication skills
• 1+ years of outbound sales experience (healthcare preferred)
• Strong cold-calling & email outreach skills
• Proficiency with HubSpot, LinkedIn Sales Navigator, and CRM tools
• Ability to thrive in a fast-paced, metrics-driven environment

Responsibilities

• Serve as the first point of contact, ensuring a professional and welcoming patient experience
• Collect, verify, and update patient information accurately while ensuring confidentiality
• Schedule appointments efficiently and conduct initial screenings to direct patients appropriately
• Manage patient records in EMR systems, ensuring compliance with HIPAA regulations
• Respond to patient inquiries via phone, email, and chat with empathy and clarity
• Provide pre-appointment instructions and ensure patients understand documentation and insurance requirements
• Coordinate with providers, insurance teams, and staff to ensure smooth patient flow
• Conduct provider outreach present the company's value proposition to acquire provider partnerships
• High outbound call volume handling
• Maintain accurate outreach records in HubSpot CRM
• Track and report KPIs (calls, emails, meetings, conversion rates)
• Share insights on prospect feedback and market trends to improve strategies
• Complete the Company's product & industry training
• Gain proficiency in HubSpot CRM & outreach tools
• Develop a target account list and begin initial outreach
• Shadow sales calls to understand prospect pain points
• Conduct mock prospecting sessions for script refinement

Preferred Qualifications

• Background in medical imaging, healthcare sales, or radiology solutions
• Background in care coordination
• Experience working with hospital decision-makers

Benefits

• Competitive Salary: To be discussed during the interview
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance