PTW is hiring a
Spanish Player Support Advocate

Summary

The job is for a Player Support Advocate position that involves providing world-class support to gamers and loyal customers. The role can be remote in UK, Philippines, Brazil, Poland, Romania, or Portugal. The candidate should have strong communication skills, knowledge of computers, self-motivation, a logical approach, patience, perseverance, good concentration, experience in gaming, comfort discussing technical faults/issues, multitasking abilities, and adherence to confidentiality and security protocols.

Requirements

• Fluency in the language you are applying for & English, particularly reading & writing
• Excellent attention to detail, strong communication skills, and knowledge of Computers
• Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team
• A logical, methodical approach with good analytical and problem-solving skills
• Excellent observation and attention to detail skills with patience, perseverance, and good concentration
• Multitasking abilities
• A desire to help, support and provide the best customer experience possible

Responsibilities

• Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism
• Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality
• Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue
• Communicating effectively while working within a dynamic team structure with individual and shared team objectives
• Maintaining a world-class, dedicated service, focused on exceptional responses and excellent, outstanding quality
• Working with your colleagues across the wider global customer community to identify any trends in any customer queries

Preferred Qualifications

• Experience in playing consoles and or PC gaming advantageous
• Be comfortable discussing technical faults/issues relating to game consoles/PCs
• Experience of someone IT literate, with a tech-savvy mind, or coming from a Customer Service, Technical IT /PC support background is advantageous, although we provide excellent training and on-going support

Benefits

• Attractive remuneration, holidays, regular team competitions with great prizes; and inclusion into an extensive social calendar
• A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability
• A dedicated employee wellbeing programme
• Regular progression opportunities to ensure our employees flourish
• Remote/Homeworking with flexible working schedules, a fun environment, and a relaxing culture, including the opportunity to work with the leading technology and creative minds in the world