NICE is hiring a
Specialist Software Engineer

Summary

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Requirements

• Bachelor’s degree in computer science, Business Information Systems or related field or equivalent work experience is required
• 8+ years’ experience in software development
• Experience in one or more of the following software languages: Lua / Kong/ Golang
• Experience designing, developing, deploying, and supporting RESTful APIs
• Experience with developing services, clients, and multi-threaded software
• Experience developing with SQL Server or equivalent
• Working knowledge of unit testing and test automation
• Working knowledge of user stories and use cases
• Working knowledge of object-oriented software design and design patterns
• Comfortable working in a fast-paced environment

Responsibilities

• Coordinate with Architecture and Network Engineering to understand and develop platform architecture
• Develop a Dockerized api-proxy solution built on the Kong API Gateway written with and using Lua best practices
• Work with CloudFormation templates to extend and refine our AWS infrastructure. Including, but not limited to
• Utilizing auto-scaling with Docker containers running on EC2
• Develop and manage the entire AWS stack and all its components
• Understand and define performance level needs for the platform
• Design, implement, execute, and report performance testing results
• Define Cloudwatch logs, alarms, troubleshoot them and fix issues in a defined release cadence
• Integrating with third party products integrating with Cloudwatch
• Manage IAM permissions and work with DevOps to maintain “least privilege.”
• Coordinate with other teams to provide API contract guidance and implement routing for their microservices
• Develop and refine Jenkins CI/CD pipelines to deploy code, run acceptance tests, and monitor environment health
• Effectively collaborate with cross geo team (Dev team working out of India-Pune and USA-Salt Lake City) and willing to stretch at times
• Effectively collaborate with TS/TAM/NOC to address queries and concerns

Preferred Qualifications

• Experience with AWS technologies (VPN, Route53-DNS, VPC,ALB, Multi-region, Multi-Area)
• Nginx experience could be good to (or any sort of reverse proxy type stuff)
• Microservice architecture knowhow
• Familiarity with Swagger
• Familiarity with authentication methods
• Experience(s) as a technical or team lead or equivalent experience
• Experience with telecommunications/telephony
• Experience with call centers
• Experience working in a CI/CD Environment
• Experience with Jira
• Experience with automation/testing tools
• Experience with/knowledge of agile development processes