Specialist Software Engineer

Summary

Join NICE, a global leader in software solutions, as a Specialist Software Engineer (Expert Services). In this customer-facing role, you will configure and build integrations based on client needs, working on projects that involve understanding business requirements, documentation, customer education, product configuration, and go-live support. You will be responsible for accurate time tracking, timely deployments, and customer satisfaction, directly impacting revenue and customer loyalty. This position requires 8-12 years of experience in bot development or a similar integration and customization role. NICE offers a hybrid work model (NICE-FLEX) with flexibility between office and remote work.

Requirements

• 8-12yrs experience required
• Proven experience as a Bot Developer or in a similar role involving integration and customization, such as chatbot integration with platforms like Google Dialogflow or IBM Watson
• Knowledge on Prompt Engineering
• Good understanding of modern authentication standards ex - oAuth2, OIDC, SAML
• Good understanding of browser security like CORS, X-frame-options
• Good understanding of HTML i.e. iframe, CSS
• Good understanding of JavaScript / jQuery
• Ability to read API documentation and implement proof of concepts
• Strong understanding of user experience and conversational interfaces
• Good verbal skills for communicating with customers and with peers during design and code reviews
• Excellent Troubleshooting and Debugging skills on SaaS Applications
• Creation of Design docs, Functional Requirements docs, Test use cases, and deployment guide
• Product knowledge and ability to adapt previous integrations to meet customer’s requests
• Flexibility to extent hours to exchange info with US team
• Bachelor’s degree or equivalent experience in a high-level environment

Responsibilities

• Work as a member of our Expert team to configure and build integrations based on customer requirements
• Typical projects include working with customers to understand business requirements, document those requirements, educate the customers with relevant technical information, configure our product, assist with the go-live steps
• Configuration timelines must adhere to implementation timelines and if you foresee any delays, escalate to the implementation manager
• Ensure hours are accurately tracked and recorded on customer master account
• Ensure deployments are completed timely, accurately and according to customer’s contract
• Ensure that adjustments made to customer’s account are completed in accordance with the Company’s Adjustment Policy

Benefits

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week