Specialty Care Navigator - Substance Use Disorder

Summary

Join Spring Health, a leading mental healthcare provider, as a full-time, remote Clinical SUD Navigator. You will play a pivotal role in supporting individuals with substance use disorders (SUDs), leveraging your licensure and skills to manage client care, provide expert guidance, and coordinate support services. This position requires a mental health license (LCSW, LMFT, LPC) with 2+ years of SUD experience and proficiency in motivational interviewing, triage, and ASAM criteria. You will conduct outbound calls, assess client needs, coordinate appointments and referrals, apply evidence-based practices, and maintain accurate records. Success in this role involves high client satisfaction, effective case management, successful crisis intervention, and strong collaboration. Spring Health offers a competitive total rewards package including stock options and benefits.

Requirements

• Mental Health Licensure required : LCSW, LMFT, LPC  with 2+ years of experience in substance use disorder (SUD) clinical care
• Proficiency in motivational interviewing, triage, ASAM criteria and various levels of care and best practices for SUD
• Strong listening, written, and verbal communication skills
• Ability to work effectively with diverse populations and a commitment to embracing diversity and inclusion
• Motivated to provide a high-touch, supportive experience for clients
• Comfortable using various computer platforms, learning new systems, and efficiently handling tech-related tasks
• Capable of managing multiple tasks and switching contexts efficiently
• Embraces new challenges and opportunities for development, continuously seeking to enhance professional skills and contribute to organizational growth

Responsibilities

• Conduct outbound calls and follow-ups with individuals interested in or referred for substance use disorder treatment, demonstrating advanced skills in engagement and relationship-building
• Engage with clients using advanced clinical techniques to assess their needs, provide comprehensive information about treatment options, and make informed recommendations for care
• Independently coordinate appointments, referrals, and follow-up care, ensuring a seamless and high-quality care experience for clients, including managing complex cases
• Apply advanced psycho-education, motivational interviewing, and evidence-based practices to support clients in setting and achieving their goals for reducing substance use and enhancing recovery
• Utilize in-depth knowledge of substance use disorders, ASAM levels of care, and various SUD treatments (e.g., contingency management, MAT, detox) to provide expert guidance and support
• Provide sophisticated in-the-moment support, crisis intervention, and safety planning for clients facing urgent or high-risk situations, utilizing advanced clinical judgment
• Maintain detailed and accurate records within an EHR and other systems, ensuring comprehensive documentation and tracking of client progress and interventions
• Identify and resolve complex issues that may disrupt care, employing advanced problem-solving skills and resourcefulness
• Collaborate effectively with multi-disciplinary teams, including care support, provider operations, and benefits/billing, to ensure integrated and efficient client care
• Actively participate in staff meetings, case consultations, and ongoing training to continuously enhance clinical skills and knowledge
• Adhere strictly to confidentiality, compliance, and ethical standards as outlined by organizational policies
• Provide support and coverage to other SUD Clinical Navigators, offering guidance and assistance as needed to ensure team cohesion and effectiveness

Preferred Qualifications

• SUD licensure or certifications
• Bilingual

Benefits

• Health, Dental, Vision benefits start on your first day at Spring Health
• You and your dependents also receive an individual One Medical account which is valued at $199/year per user
• HSA and FSA plans are also available
• Employer sponsored 401(k) match of up to 2%
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
• We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation
• Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub , an on-demand virtual benefit that provides wellbeing coaching, and budget management
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes