Specialty Customer Solutions Architect

Summary

Join Fuel iX, an enterprise-grade AI engine, as a Specialty Customer Solutions Architect. You will be a key member responsible for designing technical solutions aligned with customer business goals. This role involves collaborating with internal teams, providing technical support to sales, and acting as the technical point of contact for customers. You will oversee solution implementation, manage projects, and continuously improve processes. The position offers a hybrid or remote work option with travel to clients and WillowTree offices. WillowTree prioritizes a supportive and inclusive work environment.

Requirements

• Bachelor’s degree or equivalent experience in Computer Science, Information Technology, or related field
• Current and proven experience as a Solutions Architect, preferably with a focus on customer solutions
• Strong technical background with expertise in designing and implementing technical architectures
• Technical expertise in managed services and customer service software
• Strong analytical and problem-solving skills
• Ability to translate customer requirements into technical solutions
• Project management skills to oversee the implementation of proposed solutions
• Excellent communication and presentation skills
• Ability to work collaboratively across cross-functional teams and manage multiple projects simultaneously

Responsibilities

• Develop and design technical architecture solutions that align with the customer’s business goals and requirements
• Create detailed solution blueprints; oversee their implementation to ensure alignment with business objectives
• Provide technical assistance and support to sales staff for customer-facing presentations and technical documentation
• Engage with sales teams to identify customer issues and propose IT solutions that address those needs effectively
• Act as the technical point of contact for customers, understanding their needs, and translating them into actionable technical solutions
• Conduct technical presentations and demos to showcase proposed solutions
• Work closely with product development teams to ensure that solutions are feasible and align with Fuel iX’s offerings
• Liaise with subject matter experts to identify problem areas and propose solutions
• Oversee the implementation phase of the solutions to ensure they meet the specified requirements and are delivered on time
• Manage and track the progress of ongoing customer projects and provide regular updates to stakeholders
• Stay updated with the latest industry trends and technological advancements to propose innovative solutions
• Continuously improve the architecture design process to enhance efficiency

Benefits

• Work From Near (Hybrid) capacity based out of one of our US offices OR in a Work From Anywhere (Remote) capacity with travel to clients and WillowTree offices expected
• Dedicated time to innovate on passion projects
• An annual stipend to fund your professional pursuits