Squad Manager

Summary

Join our team as a Squad Manager and lead a team of 8-10 direct reports in managing accounts worth $8-10 million USD annually. As a mentor, you will grow junior members, conduct regular meetings, and drive client maturity.

Requirements

• Bachelor’s Degree in marketing, statistics, mathematics, economics or other quantitative disciplines is required
• Minimum of 2 years of direct experience leading teams and driving cross functional collaboration

Responsibilities

• Acting as a mentor and growing the more junior members on your squad
• Conducting 1:1 meetings each month for all members of your team
• Maintaining a comprehensive understanding of your squad members skills so you can effectively assign appropriate projects and accounts
• Conducting reviews of all squad members 1-2 times per year
• Understanding the status and health of accounts on your team, with a focus on the top 15 (largest ACV) and those that renew within the fiscal year
• Holding weekly account reviews for your team pairs and providing updates and escalations of account issues
• Attending meetings with internal teams to track and drive client maturity and strengthen relationships
• Assisting in onboarding new hires to your team and with the shadowing program
• Supporting new hire “Analyst” training, mock deliverables and customer facing deliverables (~6 hours per month)
• Attending and providing direction on initial customer calls to help with difficult questions and engagement focus to ensure a good start
• In partnership with your manager, helping with capacity planning for your squad
• Working collaboratively with internal teams to communicate potential improvement to internal tooling, processes, and training
• Assigning the appropriate resources on your team to assist with POC’s
• Reporting on key metrics including value, growth/consumption, customer maturity, etc

Preferred Qualifications

• Must possess excellent organizational, problem-solving, and analytical skills with a keen attention to detail
• Has strong conceptualization and communication skills. Demonstrated ability to bring business and technical people together around clear product concepts, and to motivate them to deliver whole, working solutions
• Proven ability to work under pressure; ability to handle multiple conflicting priorities
• Recognizes and understands both personal and team dynamics and relationships, is empathetic to stakeholder concerns, is invested in the success of the team and effectively influences and persuades

Benefits

• Health insurance
• Dental insurance
• Life insurance
• STD insurance
• LTD insurance
• 401k Plan
• PTO (Paid Time Off)
• Remote work within the United States with residence 45 miles distance outside of local office