Sr. API Technical Writer
closed
Smartsheet
💵 $124k-$178k
📍Remote - Worldwide
Summary
The job description is for a Senior API Technical Writer position at Smartsheet. The role involves creating technical content for the company's OpenAPI documentation and Help Center. The candidate should have 5+ years of experience in writing documentation for developers and IT professionals, proficiency with technology and documentation tools, and a strong understanding of OpenAPI specifications. The role is remote eligible from anywhere in the US where Smartsheet is a registered employer.
Requirements
- 5+ years of experience writing documentation for developers and IT professionals, or equivalent work experience
- BA in English, Technical Communication, Computer Science or a related discipline (or equivalent experience)
- Strong understanding of OpenAPI specifications and related tools
- Proficiency with technology and documentation tools such as Swagger, Redocly, Docker, Markdown, and Git
- Strong Command of English language, both oral and written (C1 and above)
- A passion for technology and familiarity with the benefits and challenges of working on a SaaS product
- Knack for crafting great customer experiences driven by your knowledge of or experience in the customer service or support business
- Excellent communication skills, with the ability to convey complex technical information in a clear and concise manner
- Desire and ability to learn new technologies quickly
- Experience creating screenshots and/or visual diagrams to promote understanding of complex ideas
- Experience with content production, for example, moving a document from a draft stage in one tool and formatting and publishing it from another tool
Responsibilities
- Plan, develop, and maintain customer-facing content for the Smartsheet OpenAPI documentation and the product Help Center
- Immerse yourself in Smartsheet’s product line and learn the technologies and features as needed to document them accurately
- Distill specification documents and internal technical FAQs and use the information to create targeted, quality, customer-facing content
- Work with Subject Matter Experts (SMEs) to ensure the technical accuracy of your work
- Drive content projects from planning through post-launch analytics
- Review the work of other writers and mentor them as they develop technical writing expertise
- Track and report on your own project assignments and schedule, working towards hard deadlines
- Manage content production tasks (move content from draft document format to the content management system and publish it)
- Review and compile internal change requests and customer feedback and use this information to recommend and implement content changes
- Maintain the API documentation style guide
- Perform other duties as assigned
Preferred Qualifications
Smartsheet Product Certification
Benefits
- HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees
- Stock - Restricted Stock Units (RSUs) for eligible roles
- Lucrative Employee Stock Purchase Program (15% discount)
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Incidental Sick Leave
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
- US employees receive 12 paid holidays per year
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to LinkedIn Learning online courses
- Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
- Teleworking options from any registered location in the U.S. (role specific)
This job is filled or no longer available