Sr. API Technical Writer

Summary

The job description is for a Senior API Technical Writer position at Smartsheet. The role involves creating technical content for the company's OpenAPI documentation and Help Center. The candidate should have 5+ years of experience in writing documentation for developers and IT professionals, proficiency with technology and documentation tools, and a strong understanding of OpenAPI specifications. The role is remote eligible from anywhere in the US where Smartsheet is a registered employer.

Requirements

• 5+ years of experience writing documentation for developers and IT professionals, or equivalent work experience
• BA in English, Technical Communication, Computer Science or a related discipline (or equivalent experience)
• Strong understanding of OpenAPI specifications and related tools
• Proficiency with technology and documentation tools such as Swagger, Redocly, Docker, Markdown, and Git
• Strong Command of English language, both oral and written (C1 and above)
• A passion for technology and familiarity with the benefits and challenges of working on a SaaS product
• Knack for crafting great customer experiences driven by your knowledge of or experience in the customer service or support business
• Excellent communication skills, with the ability to convey complex technical information in a clear and concise manner
• Desire and ability to learn new technologies quickly
• Experience creating screenshots and/or visual diagrams to promote understanding of complex ideas
• Experience with content production, for example, moving a document from a draft stage in one tool and formatting and publishing it from another tool

Responsibilities

• Plan, develop, and maintain customer-facing content for the Smartsheet OpenAPI documentation and the product Help Center
• Immerse yourself in Smartsheet’s product line and learn the technologies and features as needed to document them accurately
• Distill specification documents and internal technical FAQs and use the information to create targeted, quality, customer-facing content
• Work with Subject Matter Experts (SMEs) to ensure the technical accuracy of your work
• Drive content projects from planning through post-launch analytics
• Review the work of other writers and mentor them as they develop technical writing expertise
• Track and report on your own project assignments and schedule, working towards hard deadlines
• Manage content production tasks (move content from draft document format to the content management system and publish it)
• Review and compile internal change requests and customer feedback and use this information to recommend and implement content changes
• Maintain the API documentation style guide
• Perform other duties as assigned

Preferred Qualifications

Smartsheet Product Certification

Benefits

• HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees
• Stock - Restricted Stock Units (RSUs) for eligible roles
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)