Percona is hiring a
Sr. MongoDB Escalation Specialist in Argentina

Logo of Percona
Sr. MongoDB Escalation Specialist
🏢 Percona
💵 ~$104k-$204k
📅 Posted on Jun 10, 2024


The job is for a Senior MongoDB Engineer at Percona, involving technical support services for MongoDB, maintaining documentation, staying updated on technology trends, and collaborating with other departments. The ideal candidate should have expert-level knowledge of MongoDB, excellent Linux skills, prior technical support experience, fluent English communication skills, a customer service oriented attitude, strong work ethic, ability to communicate clearly under pressure, availability for 24x7 on call roster, mentoring/coaching skills, ability to work independently, and a desire to travel internationally.


  • Expert-level knowledge of MongoDB
  • Excellent Linux skills and familiarity with debugging issues at code level
  • Prior technical support experience is a must have - including providing services to agreed SLA’s
  • Fluent written and spoken English communication skills
  • Professional, customer service oriented attitude
  • Strong work ethic and entrepreneurial approach
  • Ability to communicate clearly and professionally under pressure
  • Availability to participate in a 24x7 on call roster for escalation purposes
  • Mentoring/coaching skills
  • Ability to work independently with minimal direction
  • Desire to travel internationally and speak at Percona Live and other conferences


  • Ownership of technical support tickets related to MongoDB and related technologies
  • Serve as a Level 3 escalation point and resource for Support and Global Services regarding MongoDB customer issues
  • Ensure that tickets are kept up to date and driven to resolution
  • Maintain up to date technical and non-technical documentation related to MongoDB
  • Be at the forefront of Percona blogs and look to research and identify gaps in the customer knowledge base, adding technical and thought leadership articles
  • Keep current regarding the latest technology trends in the MongoDB community
  • Team knowledge transfer regular update and training to the whole of Support
  • Webinar recordings
  • Spot checks /QA

Preferred Qualifications

Related Kubernetes knowledge


  • Flexible work hours
  • Paid time off
  • All your equipment for your remote office
  • Funds for career development (external training, certifications, conferences)
  • Opportunity to participate in an equity incentive plan
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