Cypress Creek Renewables is hiring a
Sr. OEM Warranty Manager

Summary

Join our team as a Senior Warranty/OEM Manager and contribute to the success of Cypress Creek Solutions and our customers. As a leader in utility and community scale solar, we create projects that benefit communities for decades.

Requirements

• Bachelor’s degree or equivalent military experience
• Proven experience (7+ years) in field operations within the renewable energy sector
• Excellent communication and interpersonal skills, with the ability to drive performance standards of our suppliers
• Direct experience in managing supplier deliverables under time sensitive constraints
• Proficiency in CMMS and ERP systems (Salesforce, Powerfactors, Netsuite, Sitetracker, Excel) is a plus
• Commitment to continuous improvement in a dynamic and challenging environment
• Candidates with Six Sigma or Lean training will be given additional consideration

Responsibilities

• Represent the Cypress Creek Solutions organization in resolution of critical warranty claims or post installation support
• Submit and manage warranty claims or support requests on behalf of field personnel
• Ensure timely delivery of supplier deliverables to meet Return to Service and Availability targets
• Develop escalation paths within key suppliers
• Analyze and define LTSA strategies to minimize risk and reduce costs
• Collaborate with senior field personnel on execution of maintenance contracts associated with OEMs
• Hold suppliers accountable for meeting terms of contracts
• Analyze supplier problem resolution performance against their peers
• Provide feedback to the Sourcing and Engineering teams in supplier selection of new installations based on supplier performance on active projects
• Fulfil contract terms related to supplier support for Cypress Creek’s O&M customers
• Be a primary point of contact for 3rd party customers regarding supplier support escalation

Benefits

• 15 days of Paid Time Off, accrual up to 20 days, 11 observed holidays
• 401(k) Match
• Comprehensive package including medical, dental, vision and health insurance
• Wellness stipend, family planning stipend, and generous parental leave
• Tuition Reimbursement
• Phone Bill Reimbursement
• Fully expensed company travel, mileage reimbursement
• Company Swag