Remote PV Solar & BESS Senior OEM Warranty Manager

Summary

Join our team as a Senior Warranty/OEM Manager and contribute to the success of Cypress Creek Solutions and our customers.

Responsibilities

• Represent the Cypress Creek Solutions organization in resolution of critical warranty claims or post installation support
• Submit and manage warranty claims or support requests on behalf of field personnel
• Ensure timely delivery of supplier deliverables to meet Return to Service and Availability targets
• Develop escalation paths within key suppliers
• Service Agreement Strategies: Analyze and define LTSA strategies to minimize risk and reduce costs
• Collaborate with senior field personnel on execution of maintenance contracts associated with OEMs
• Hold suppliers accountable for meeting terms of contracts
• Supplier selection strategies: Analyze supplier problem resolution performance against their peers
• Provide feedback to the Sourcing and Engineering teams in supplier selection of new installations based on supplier performance on active projects
• Support of 3 rd Party Owner/Operators Fulfil contract terms related to supplier support for Cypress Creek’s O&M customers
• Be a primary point of contact for 3 rd party customers regarding supplier support escalation