Varo Bank is hiring a
Sr. Process Owner, Fraud

Summary

This job is for a Fraud Operations Process Improvement Manager at Varo, a fintech company. The role focuses on improving and creating processes to support new products, optimizing for customer experience, operational efficiency, and fraud risk mitigation. The ideal candidate has experience in fraud operations or management in a bank or fintech, experience in the evaluation, analysis, and optimization of operational processes, leadership or project management experience, Six Sigma and/or Lean process experience, and proficiency with MS Excel and SQL.

Requirements

• Experience in fraud operations or management in a bank or fintech
• Experience in the evaluation, analysis, and optimization of operational processes
• Experience with using MS Excel or Google Sheets

Responsibilities

• Own end-to-end processes and improvement efforts
• Leverage process excellence methodologies such as Lean and Six Sigma to measure and drive process improvements
• Implement and manage against defined Key Performance Indicators/Key Risk Indicators metrics and reporting to ensure an environment of continuous improvement
• Build a positive learning environment and culture of process improvement
• Analyze complex issues leveraging dynamic variables such as customer experience, key risk indicators, and cost/benefit to generate viable solutions
• Ensure new end-to-end operational excellence for new or expanded product offerings that have fraud operations impact by working closely with Product and Marketing teams
• Assist in analyzing fraud attacks, in partnership with the Fraud Product & Strategy team, to determine counter measures to mitigate losses, while ensuring a low friction experience for good customers

Preferred Qualifications

• Previous leadership or project management experience is highly desirable
• Six Sigma and/or Lean process experience is highly desirable
• Experience with SQL, running scripts to extract data is highly desirable

Benefits

$60,000 - $80,000 a year