Trace3 is hiring a
Sr. Technical Contract Analyst, Remote - United States

Summary

The job is for a Senior Technical Contract Analyst at Trace3, a leading Transformative IT Authority. The role involves assisting the sales, engineering, and services operations organizations by providing professional writing, editing, reviewing, and validating services agreements, statements of work, and other internal team projects.

Requirements

• B.S. or B.A. degree from an accredited university, or equivalent experience
• A minimum of four years of statement of work writing in a technical environment
• A minimum of three years of experience working in a professional services environment
• Working knowledge of IT Infrastructure with the ability to read, analyze and interpret scope and level of effort (LOE)
• Experience working on multiple projects and platforms at a time
• Consistently demonstrate high attention to detail
• Able to maintain composure in high demand, high volume, complex scenarios
• Strong interpersonal skills to work effectively with various stakeholders (employees, vendors, and clients)
• Strong communication and collaboration skills (verbal and written) while working with all levels of management in obtaining consensus on project requirements and deliverables
• Ability to express complex technical concepts in clear and concise terms appropriate for the intended audience
• Excellent time management and organizational skills
• High degree of creativity and problem-solving ability
• Mastery of Microsoft Word. Proficiency in Microsoft Office Excel, PowerPoint, etc

Responsibilities

• Research, write, revise, and proofread new or existing proposals, Master Service Agreement (MSAs), Statements of Work (SOWs), and technical documentation
• Partner with internal sales team, engineering team and/or clients to understand the technical elements and objective(s) of the services solution and incorporate the necessary requirements into a legal services contract
• Liaise with Trace3 Legal for necessary approvals, validate new contract language, and/or assess risk
• Compare and analyze multiple services agreements and contracts to identify and redline conflicting legal terms, billing terms, broad or undefined scope, including alignment of Client MSA and subcontractor MSA/subcontractor SOW when applicable
• Actively update status of assigned services requests in CRM to reflect current stage of SOW development
• Ensure all materials meet internal and external business and legal standards, and follow appropriate corporate standards, guidelines, and approval processes
• Collaborate with engineering practice directors to create specialized SOW/PSA templates for Trace3 service offerings requiring little to no customization of scope
• Provide regular and proactive communication throughout SOW development and escalate with appropriate stakeholders to deliver within established service level agreements (SLA), and/or Client requested deadline
• Follow established process documentation, formatting guidelines and applicable instructions by utilizing relevant document templates custom to a client, service offering, and/or contract type
• Maintain standardized language and documentation practices that allow for consistent development and execution of services agreements
• Lead creative and productive collaboration while applying best judgement to ensure both Trace3 standards and client requirements are balanced
• Edit documents to verify accuracy, consistency, grammar, and format
• Actively prioritize workload to ensure production and delivery of quality, professional documents that meet or exceed customer requirements is consistent
• Serve as internal escalation point of contact for Technical Contract Analyst team members, to provide guidance, answer questions, and assist with further escalation if needed
• Assist with creation of new training material and ensure TCA role templates and SOPs are actively maintained to reflect the latest process improvements, and relevant points of contact throughout services presales lifecycle
• Establish and help reinforce compliance of CSC Team and TCA best practices
• Provide daily/weekly direct support and mentorship for new team members
• Support the goals of the Client Experience organization as needed

Benefits

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Stocked kitchen with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off