Remote Sr. Technical Product Manager, AI/ML

Summary

The job description is for a Senior Technical Product Manager position at Upwork's AI/ML teams. The role involves managing AI/ML Services APIs, leading infrastructure and data strategy, forming partnerships, maintaining customer focus, making data-driven decisions, managing backlogs and roadmaps, defining operational excellence, acceptance testing, and collaborating with engineering teams.

Requirements

• Strong Communication. - Exceptional written, verbal, and visual communication skills, with a proficiency in producing and iterating on architecture diagrams and managing comprehensive documentation
• Creator at Heart. - 0 to 1 builder/creator with a proven track record of taking ideas from inception to reality
• Experience with AI/ML Products. - Proven track record in product management for AI/ML products, including API management and internal tool development. Familiarity with the build and deploy process for AI/ML features. Strong knowledge of the infrastructure needed to serve AI and ML technologies
• Strategic and Analytical Thinking. - Ability to dive deep into experiments, tooling, data, sharing insights across the business, and making informed strategic decisions
• Collaboration and Leadership. - Experience collaborating with cross-functional teams and leading initiatives on a global scale. Ability to mentor and guide teams through complex project landscapes

Responsibilities

• AI/ML Services API. - Own and manage the lifecycle of AI/ML Services APIs to ensure they meet the needs of internal developers and external stakeholders
• Infra & Data Strategy Leadership. - Lead the strategic direction for infrastructure and data strategy, aligning with Upwork’s long-term goals
• Partnerships. - Form strong partnerships and productive working relationships with engineers, product teams, and stakeholders across the organization
• Customer Focus. - Maintain a deep understanding of both internal and external customers, owning services that drive intelligent and collaborative experiences across all product surfaces
• Metrics and Data-Driven Decision Making. - Focus on key input and output metrics for your areas, driving experimentation and data-driven decisions
• Backlog & Roadmap Management. - Manage incoming requests and backlogs for your areas, maintaining a strategic outlook for upcoming quarters
• Operational Excellence. - Define and improve processes and standards for AI/ML workflows, from training to serving to monitoring, with a focus on efficiency and measurable outcomes
• Acceptance Testing. - Collaborate with engineering teams to ensure AI/ML standards are met and validated before product releases

Benefits

• Comprehensive medical insurance coverage for both you and your family
• Unlimited paid time off
• 401(k) plan with matching contributions
• 12 weeks of paid parental leave
• Employee Stock Purchase Plan