Remote Staff Backline Engineer - Platform
at Databricks

Summary

Join Databricks as a Backline Technical Solutions Engineer and help customers succeed with the Databricks platform by resolving technical customer escalations and supporting the engineering team. As a key bridge between support and engineering, you will ensure that all issues are vetted before reaching the engineering team. You will report to the Director of the Backline Engineering Team.

Requirements

• Minimum 6 years' experience developing, testing, and sustaining Python or Java or Scala-based applications
• Expert in scripting using Python or Shell
• Comfortable with black box troubleshooting
• Experience troubleshooting issues related to "Distributed Big Data Computing" environment
• Experience with SQL-based database systems
• Experience in Linux troubleshooting is required
• Experience with AWS, Azure or GCP related services
• Bachelor's degree in Computer Science or a related field is required

Responsibilities

• Troubleshoot and resolve complex customer issues related to the Databricks Unified Analytics Platform by analyzing the core component metrics and logs
• Provide suggestions and best practice guidance for improving performance in customer-specific environments and providing product improvement feedback
• Help the support team with detailed troubleshooting guides and runbooks
• Contribute to automation and tooling programs to make daily troubleshooting efficient
• Partner with the engineering team and spread awareness of upcoming features and releases
• Identify and contribute supportability features back into the product
• Demonstrate ownership and coordinate with engineering and escalation teams to achieve resolution of customer issues and requests
• Participate in weekend and weekday on-call rotation