Staff Business Analyst

Summary

Join Procore as a Staff Business Analyst, Revenue Technology and Process, responsible for implementing and developing revenue systems like Salesforce, Gong, Outreach, and Demandbase. You will collaborate with sales, marketing, and IT teams to optimize processes and introduce new capabilities. This remote position reports to the Senior Manager, Revenue Systems and requires immediate availability. Key responsibilities include enhancing seller and marketer experiences, managing data integrity, supporting data analysis, collaborating with stakeholders, providing user training, and driving continuous improvement. The ideal candidate possesses extensive experience with Salesforce and GTM tools, data management, and SaaS application integration.

Requirements

• Bachelor’s degree preferred or equivalent work experience
• 8+ years of Salesforce and GTM tools like Gong, Outreach, Demandbase, Marketo, etc
• Ability to reasonably estimate the time for tasks and meet deadlines set by those estimates; ability to quickly and effectively prioritize multiple requests, keeping the company’s strategic goals in mind
• Experience with data management, transformation, cleaning, and de-duplication
• Experience with 3rd party SaaS application integration, ongoing maintenance, and support
• Experience with use cases, data dictionaries, process and data mapping, as well as class diagrams
• Ability to interact with individuals across a wide variety of operational, functional, and technical disciplines and work well with all levels of management but also able to work independently to resolve issues
• Familiarity with Agile Methodology and excellent written and verbal communication skills with a pleasant, supportive, and customer-focused personality and the ability to work across all levels in an organization

Responsibilities

• Lead the design and ongoing rollout of features in Salesforce, Gong, Outreach, Demandbase etc to develop, execute, and optimize seller and marketer experience
• Build data governance framework for increasing data quality to maintain a cohesive view of customer interactions and implement data governance and integrity protocols to ensure accuracy and consistency across platforms
• Support detailed data analyses to uncover opportunities, trends, and areas for improvement in the GTM experience
• Partner with cross functional stakeholders to understand business needs and translate them into technical solutions
• Handle inbound feature intakes, troubleshoot, and respond to them, in a timely manner
• Provide expert guidance and training to users, promoting effective use of Salesforce and other GTM capabilities to achieve business goals
• Stay abreast of industry trends, best practices, and platform updates to drive continuous improvement and innovation in customer experience strategies
• Propose and lead initiatives to implement new technologies and methodologies that enhance customer satisfaction and retention

Benefits

• Base Pay Range $113,560 - $156,145
• Eligible for Bonus Incentive Compensation
• Paid time off
• Healthcare coverage
• Career enrichment and development programs
• Remote work