OpenPhone is hiring a
Staff Cloud Platform Engineer in Canada

Summary

The job is for a Staff Cloud Platform Engineer at OpenPhone, a growing startup that provides modern business phone solutions. The role involves ensuring the smooth operation of user-facing services and other production systems, leading technical discussions, creating dependable pipelines, implementing logging and monitoring features, and playing a key role in incident response. The tech stack includes Node using TypeScript, Kubernetes on AWS, RabbitMQ, Postgres, Mongo, Elastic, and Redis.

Requirements

• Think critically about system architecture, considering edge cases, failure modes, specific implementations, and behaviors
• Have a proven track record of designing, building, and deploying backend services at scale
• Demonstrate a passion for implementing and sharing the organization's best practices in availability, reliability, and scalability
• Have an urge to document so you and your teammates don’t need to learn the same thing twice
• Embrace a proactive attitude towards problem-solving, displaying a keenness to fix issues as soon as they are identified
• Strive for rapid and effective delivery, emphasizing iterative improvement

Responsibilities

• Ensure the seamless operation of all user-facing services and other production systems within OpenPhone
• Lead and actively participate in technical discussions as a creative thinker and problem solver, ensuring effective collaboration among team members
• Create dependable pipelines for efficiently delivering production features, employing modern methodologies to ensure both timeliness and safety
• Develop robust pipelines to efficiently deliver features to production, employing modern methodologies for reliability and safety
• Implement logging, monitoring, and observability features, along with custom tools, to oversee OpenPhone's cloud-based products and services
• Play a key role in crafting and executing the incident response process for OpenPhone, following current industry standards and best practices
• Engage in on-call rotations, promptly addressing issues affecting OpenPhone availability and assisting with customer incidents
• Contribute to design discussions across teams to advocate for SRE principles and guarantee the delivery of production-quality code

Preferred Qualifications

• Have worked in a Senior Software Engineering capacity, with multiple years focused on scaling infrastructure and deployment
• Proficient in TypeScript
• Experienced with Terraform
• Experienced with containerized workloads and orchestration systems especially Kubernetes and best practices in Kubernetes
• Possess expert knowledge of monitoring principles, modern alerting techniques at scale, and the necessary tooling (e.g., SLOs)
• Exhibit proficiency in credential/secret management to adhere to modern best practices and assist in achieving security compliance certifications
• Demonstrate competence in infrastructure as code concepts and CI/CD pipelines
• Display familiarity with cloud infrastructure and various provider databases