Nagarro is hiring a
Staff Engineer - Salesforce Service Cloud Consultant

Summary

Join our dynamic and non-hierarchical company as a Digital Product Engineer! We're looking for someone with expertise in Apex, Service Cloud, Field Service, and more. As a key member of our team, you'll work closely with business stakeholders to implement Salesforce.com CRM solutions, lead technical solutioning, and mentor your colleagues.

Requirements

• Hands on experience in Salesforce OOB functionality and features like, Salesforce Service Cloud functionalities custom objects and fields Page layouts Workflow & process builder Approval processes Security implementation Validation rules Custom tabs Reports and Dashboards Security features: Roles, Profiles, Permission Sets & Groups, OWD, Sharing Rules, Apex Sharing, Sharing Sets etc
• Process flow and email generation according to application requirements
• Flow Builder
• Experience in Application customization and development, including Lightning pages, Lightning Web Components, Aura Components, Apex (classes and triggers)
• Experience in integration of salesforce with other systems using Salesforce APIs, SOAP, Rest API etc
• Proficient with Microsoft Visual Studio, Salesforce Lightning Design System, and the Salesforce development lifecycle
• Knowledge of Tools: Data-Loader, ANT, Workbench, GIT, Bit-Bucket Version Control
• Experience in Setting up & customizing Service cloud console and developing custom console components and integrating with console
• Setting up of Live Agent, Omni-Channel Routing, Email to Case, Web-to-Case Plan and strategize the deployment activities between sandboxes and to PROD
• Must have knowledge of deployment activities (CI/CD) between the Salesforce environments
• Excellent verbal and written communication skills
• Understand and implement Best Practices and SFDC Coding Standards
• Work independently and raise issues and risks to the project lead/client team Writing documents

Responsibilities

• Work closely with business and understand the requirement and conduct feasibility analysis of available solution approaches
• Work with business analysts, developers, and stakeholders to implement, integrate and maintain the Salesforce.com CRM solution including architecture, design, system testing, and user acceptance testing
• Determine the scope and corresponding effort estimates for all development work
• Perform code reviews and ensure team follows best practices and SFDC Coding Standards
• Lead the effort to document technical requirements, architecture, and design of deployment and integration of the Salesforce.com solution
• Communicate closely with the rest of the technology development teams, including keeping stakeholders informed of technical progress and risks
• Coordinate the onshore and offshore teams in support of development activities
• Maintain high customer satisfaction through the delivery of high-quality, timely, and thorough solutions to customer problems
• Design and mentor team in technical solutioning of business requirements

Preferred Qualifications

Salesforce Service cloud Consultant certification, Salesforce DevOps Skill