Staff Inbound Product Manager-Platform and AI Innovation Solutions

Summary

Join ServiceNow as a Product Manager to spearhead the development of AI Agent Platform solutions. This role demands a strategic approach to roadmap development and feature prioritization, staying abreast of AI advancements, and translating complex requirements into functional solutions. You will collaborate extensively with cross-functional teams, including engineering, design, and AI research, to create and launch new proofs of concept (PoCs). The position requires effective communication and demonstration of PoC solutions to customers and internal teams, gathering feedback and iterating on solutions. Success hinges on strong analytical skills, a data-driven approach, and a passion for innovation within a fast-paced environment. A background in product management within an Agile environment and expertise with the ServiceNow platform are essential.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry
• 5+ years of product management experience working in an Agile environment creating roadmaps, breaking down into Capabilities and Epics and partnering on feasibility
• Strong understanding of the ServiceNow platform's capabilities, modules, and features
• Proficient in Agile/ServiceNow development, experience with Large Language Models/AI a plus. Experience with ServiceNow's core modules, including ITSM, ITOM, HRSD, CSM, or others is highly desirable
• Experience working with PM, Design, Engineering and BUs
• Demonstrated ability to work directly with customers, understand their requirements, and translate them into functional solutions
• Excellent presentation, verbal, and written communication skills, with the ability to explain technical concepts to non-technical stakeholders
• Strong analytical and problem-solving skills, with the ability to think creatively and propose innovative solutions
• Strong analytical skills with a data-driven approach to decision-making
• Passion for innovation and technology with an entrepreneurial mindset and a proactive and hands-on approach. Ability to thrive in a fast-paced, dynamic environment
• Ability to work closely with technical teams and understand technical challenges and opportunities. Understanding of AI technologies, machine learning, and data science principles is a plus
• Ability to apply design thinking principles to develop innovative, user-centric products and services. Skilled in conducting user research, facilitating co-creation workshops with customers, and guiding projects through all stages from ideation to PoC
• Bachelor’s Degree required, MBA preferred

Responsibilities

• Develop Roadmap and feature prioritization for AI Agent Platform
• Stay up to date with the latest trends and advancements in AI and platform technologies. Provide informed recommendations and insights to PM leadership
• Ability to create quick technical solutions using various AI frameworks
• Work on cross-functional teams, including engineering, design, and AI research, to develop and launch new PoCs
• Effectively communicate and demonstrate PoC solutions to customers, and internal teams to gather feedback and iterate on solutions
• Collaborate and co-create with customers to deploy the PoC, understand their business requirements, pain points, and goals, and adapt PoC solutions to meet their needs. Initial focus will be on agentic systems
• Work closely with other stakeholders to define key performance indicators (KPIs), create scripts or processes to track them, and document the PoC success and value to customers