Staff Machine Learning Engineer - Community Support Engineering

Summary

Join Airbnb's Messaging & Notifications team and leverage cutting-edge AI technologies to revolutionize customer service. You will build and optimize ML systems, integrate them into products, and collaborate with cross-functional teams to create personalized and proactive customer service experiences. This role involves working on projects from their initial conceptual stages to production, transforming innovative ideas into impactful realities. The position is US-remote eligible, with occasional office work or offsite attendance. The role requires a Master's/PhD in CS or equivalent experience and 6+ years of ML engineering experience. Compensation includes a competitive salary, bonus, equity, benefits, and Employee Travel Credits.

Requirements

• Master’s/PhD degree, preferably in CS, or equivalent experience
• 6/9+ years of ML engineering experience, with ownership responsibility over large-scale software systems
• Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products

Responsibilities

• Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems
• Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products
• Learn and share the latest AI/ML technologies with the team

Preferred Qualifications

Experience with LLM driven chatbot and Agentic AI products would be a big plus

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits