Staff Machine Learning Engineer - Community Support Engineering

Summary

Join Airbnb's Community Support Products (CSP) Machine Learning team and leverage cutting-edge AI technologies to revolutionize customer service. You will build and enhance AI models, ML services, and tools, including LLM fine-tuning, RAG/Search, and LLM evaluation. This role involves working cross-functionally with product, design, and engineering teams to design and build efficient AI solutions. You will have the opportunity to shape ideas from inception to production, tackling challenges in their early conceptual stages. The position is US-remote eligible, with occasional office work or offsite attendance. The team is committed to long-term innovation and solving complex problems.

Requirements

• PhD/Master’s degree, preferably in CS, or equivalent experience
• 6/9+ years of ML engineering experience, with ownership responsibility over large-scale software systems
• Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products
• Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations

Responsibilities

• Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems
• Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products
• Learn and share the latest AI/ML technologies with the team

Preferred Qualifications

Experience with LLM driven chatbot and Agentic AI products

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits