Staff Operations Specialist, Safety Enforcement

Summary

Join Reddit's Safety Ops team as a Staff Operations Specialist and contribute to enhancing the platform's health and user experience. This fully remote-friendly role involves collaborating cross-functionally to enforce content and behavioral policies. You will investigate and analyze user data, troubleshoot issues, and develop data-driven strategies. The position requires strong analytical and problem-solving skills, experience with content moderation tools, and excellent communication abilities. You will partner with various teams to improve tooling and scalability, and represent Safety perspectives in company projects. This role offers a chance to make a significant impact on Reddit's safety and community.

Requirements

• 6+ years of relevant Safety Operations experience in the Internet industry, social media, and online communities, often dealing with sensitive or graphic content
• Fluent in data analysis and able to deliver data-driven decisions
• Demonstrated history of breadth of influence and is sought out as an expert by coss-functional partners
• Well-versed in Content Moderation Tools and workflow management software (ticketing)
• Strong written and verbal communication skills, attention to detail and ability to manage multiple projects and tasks
• Ability to excel in a dynamic and fast-paced operational environment while driving change and collaborating cross-functionally
• Ability to adapt to flexible work schedule in order to respond to real-time world events
• Analytical and problem-solving experience
• Functions well in high-pressure escalations and can smoothly take the lead

Responsibilities

• Serve as escalation point-of-contact to swiftly assess policy compliance and act on sensitive issues that affect users and internal stakeholders
• Perform investigations and deep dive analyses to identify meaningful data clusters of users based on usage patterns, actions taken and content interacted with
• Troubleshoot and identify bugs or user-related issues, working with our stakeholders to seek resolutions or fixes while mitigating risk
• Develop and implement data-driven strategies to inform operations and provide input for planning cycles
• Partner with various Product and Data teams to to deliver insights and drive continuous improvement in the tooling and scalability of our enforcement teams
• Represent Safety perspectives on larger cross-functional company projects
• Exude patience and positivity in the Community and contribute to a growing safety-first organization
• Contribute to sharing and evolving overall team vision and strategy

Benefits

• Comprehensive Healthcare Benefits and Income Replacement Programs
• 401k Match
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Flexible Vacation & Reddit Global Days off
• Generous paid Parental Leave
• Paid Volunteer time off