Staff Planning Apprentice

Summary

Join Qonto as a Strategic Workforce Apprentice to optimize resource allocation and capacity planning. You will ensure the right resources meet KPIs, working with cross-functional teams. Working closely with the Workforce Manager, you will directly impact Qonto's operational efficiency and financial performance through data-driven workforce planning and analysis. This role offers hands-on experience with real-world data analysis and resource planning, developing tools impacting business decisions, and growing technical and business skills within a supportive learning environment. The position involves working at the intersection of Operations, Finance, and Engineering teams, gaining exposure to a fast-growing fintech company. The successful candidate will receive guidance and mentorship from an experienced manager.

Requirements

• Technical Skills: You have proficiency in Excel (especially forecasting and basic financial modeling) and either SQL knowledge or a strong willingness to learn it quickly
• Analytical Mindset: You can identify patterns in data, determine root causes, and translate complex analyses into clear, actionable recommendations
• Financial Understanding: You have basic conceptual finance knowledge (cost-to-serve, unit economics, economies of scale) and can apply it to workforce planning
• Communication: You possess great communication skills with the ability to work effectively across diverse teams and explain complex concepts simply
• Adaptability: You thrive in a fast-paced environment and can continue performing despite frequent changes and ambiguity

Responsibilities

• Maintain and optimize the capacity planning and forecasting for our internal and external teams
• Be the referent for budget within the team, measuring deviations and looking for efficiencies
• Analyze processes, transforming qualitative and quantitative analysis into insights on how to increase productivity/efficiency and to remove blocking points
• Ensure we have the right tools to measure productivity, and sometimes develop simple tools yourself (could be a simple spreadsheet or some SQL-based dashboard)
• Develop and put into practice action plans when an SLA/target is not being reached

Benefits

• A unique opportunity to work at the intersection of Operations, Finance, and Engineering teams
• Hands-on experience with real-world data analysis and resource planning challenges
• The chance to develop and implement tools that directly impact business decisions
• A supportive learning environment where you can grow your technical and business skills
• Exposure to multiple aspects of a fast-growing fintech company
• Offices in Paris, Berlin, Milan, Barcelona, and Belgrade
• Tailor-made remote work policy depending on the job you apply for and where you live
• Competitive salary package
• A meal voucher
• Public transportation reimbursement (part or global)
• A great health insurance (depending on the country)
• Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities
• A progressive disability and parenthood policy (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners
• Monthly team events