Staff Product Designer, AI/ML

Summary

Join ServiceNow's Product Design team as a Staff Product Designer and collaborate with UX Researchers, Content Designers, and Visual Designers to deliver exceptional user experiences. Lead complex initiatives, creating enterprise solutions addressing challenging workflows and customer needs. You will drive end-to-end product experiences, developing frameworks and principles for cross-team work. This role offers the opportunity to work with large language models (LLMs) and contribute to innovative Generative AI solutions. You'll lead collaborative projects and share expertise to elevate colleagues and the community of practice. ServiceNow embraces diversity and offers a competitive salary and benefits package.

Requirements

• 7+ years of relevant design experience
• An inspiring portfolio demonstrating the ability to distill complex problems into elegant, holistic solutions based on human-centered design and research data
• Familiarity or experience working with large language models (LLMs) and creating GenAI-driven solutions
• Experience in developing frameworks and principles to standardize and guide cross-team work and successfully bring a product design from conception to launch with minimal supervision
• A growth mindset, actively broadening areas of inquiry and learning, and seeking new opportunities and challenges
• Ability to articulate and champion design solutions based on human-centered design principles and research data while influencing product experience strategy across a particular business unit or product line
• Experience participating in the complete product development lifecycle of web and/or software applications
• Experience in user experience design or industry experience (corporate, software, web or agency)

Responsibilities

• Be part of a large UX team, collaborating closely with UX Researchers, Content Designers, and Visual Designers to deliver exceptional user experiences
• Lead large, complex initiatives and deliver world-class experiences that influence product strategy and transform how people work around the world
• Work with evolving requirements to create complex enterprise solutions that address challenging workflows and customer needs
• Drive end-to-end product experiences that consider user and product ecosystems, workflow, and design patterns. You develop frameworks and principles to standardize and guide cross-team work
• Have the opportunity to work with large language models (LLMs) and contribute to creating innovative Generative AI solutions
• Lead collaborative projects or work streams with multidisciplinary teams to deliver experiences that resonate with our users. You will share knowledge and expertise with others across the company to elevate colleagues, teams, and community of practice

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs
• Base pay of $142,700 - $249,800
• Equity (when applicable)
• Variable/incentive compensation