Staff Product Designer

Summary

Join Gusto's Tax Credits team as a Staff Product Designer and play a pivotal role in shaping a new product. You will develop and execute strategies to achieve product-market fit, focusing on creating intuitive and high-quality customer experiences. Collaborate with cross-functional teams, including Product Management, Engineering, Data Science, Research, Customer Support, Legal, Compliance, and Risk Operations. Leverage customer research and data to inform design decisions, ensuring solutions are customer-centric and meet high standards for accessibility and performance. This high-visibility role requires a strategic customer advocate with experience in complex domains and a proven track record of designing excellent UX for intricate workflows. Gusto offers competitive compensation and benefits.

Requirements

• 8+ years’ Product Design experience, majority in-house
• A proven track record of designing great UX for complex workflows and crafting end-to-end experience visions and frameworks, while showcasing an iterative approach toward execution
• Service design mindset when designing end-to-end, recognizing that the customer experience doesn’t stop with the product, but extends to the human touchpoints with our service teams
• A customer-focused mindset and can speak to the impact of the experience they’ve shipped in tangible terms the business understands
• Strong opinions loosely held and a willingness to engage in constructive debates about scope and tradeoffs to build alignment and unblock work.You’ve built great relationships with cross functional collaborators and know how to model this for your team
• Communication and collaboration skills that enable you to explain the impact of your work, tradeoffs you’ve made, lessons learned, and design rationale, and generate alignment and enthusiasm across the company
• Ability to embrace ambiguous situations as opportunities to add clarity
• A builder who loves being hands on crafting high quality, high impact solutions directly and through pairing with team members

Responsibilities

• Develop a deep understanding of the different customers we serve, and how their varying needs translate into product requirements
• Work with cross-functional partners in Product Management, Engineering, and Data Science to understand customer problems and identify key opportunities for the customer and our business
• Craft the end-to-end journeys and develop frameworks and principles that can be used to help align our teams on the right experiences
• Collaborate with our Research, Data Science, and Customer Support teams to build a holistic understanding of customer needs, and make sure they’re shared with your teams to inform their thinking, build empathy, and inform prioritization decisions
• Collaborate with other key teams and stakeholders at Gusto such as Legal, Compliance, Risk Operations, and other various product owners
• Ensure that proposed solutions are customer-informed through research, data, and insights from our Customer Support team
• Balance an iterative approach and urgency to solve customer pain with ensuring that short term improvements ladder up to long-term vision and meet a high bar for the customer experience
• Hold high standards for the customer experience, including partnering with engineering partners to refine the end customer experience and ensure that what we release is bug free, performant, accessible, and responsive
• Drive solutions that establish Gusto as a trusted tax expert advisor, empowering our customers to make confident and informed tax credit decisions

Preferred Qualifications

Ideally you’ve worked on enabling simple, easy to use experiences in complex domains like payroll, benefits, finance or banking, etc. Bonus if you have direct experience working on tax and/or accounting products

Benefits

• Competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto)
• Our cash compensation range for this role is $139,000/yr to $199,000/yr in Denver & most remote locations, and $179,000/yr to $221,000/yr in Seattle, San Francisco & New York
• Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role)
• When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required