Staff Site Reliability Engineer

Summary

Join Ditto's specialized team as a Staff Site Reliability Engineer and play a crucial role in ensuring the reliability, performance, and scalability of our cloud infrastructure. You will develop and maintain observability solutions, lead incident management, partner with engineering teams to architect reliable systems, and implement automation to improve system resilience. This position requires 8+ years of experience in Site Reliability Engineering or similar DevOps roles, strong experience with modern monitoring stacks, and expertise with Infrastructure as Code tools. You will also participate in on-call rotations and work with globally distributed teams. Ditto offers competitive salaries, meaningful equity, and benefits including health, dental, vision, life, and disability insurance, a 401(k), flexible spending accounts, flexible time off, and more.

Requirements

• 8+ years of experience in Site Reliability Engineering or similar DevOps roles focused on system reliability and incident management
• 6+ years of hands-on experience architecting applications for Kubernetes, and managing Kubernetes infrastructure
• Strong experience with modern monitoring stacks including Prometheus, Grafana, and Datadog
• Experience in at least one systems programming language, such as Go, Rust, C, or Java
• Expertise with Infrastructure as Code tools, like Terraform and Helm
• Expertise with at least one major cloud service provider (AWS, GCP, Azure)
• Strong communication skills, with the ability to lead incident response and effectively collaborate across teams
• Willingness and experience engaging with on-call rotations and emergency response procedures
• A high degree of agency and bias towards action. Identify problems and work autonomously to solve them
• Excellent problem-solving skills and a methodical approach to troubleshooting complex issues

Responsibilities

• Develop and maintain observability solutions using platforms like Datadog, Prometheus and Grafana
• Take a leading role in incident management, including coordinating response efforts, troubleshooting issues, and identifying follow-up actions
• Partner with product engineering teams to architect reliable systems, recover from incidents, and learn from mistakes
• Work with teams to implement and maintain SLOs, monitoring, and alerting strategies that ensure reliability at scale
• Design and implement automation and support tooling to improve system resilience, maintain operational safety and reduce operational overhead
• Lead the development and maintenance of runbooks, alert definitions, and incident response procedures
• Participate in on-call rotations to provide 24/7 support for critical production systems

Preferred Qualifications

• Experience building multi-tenant, multi-cloud SaaS/DBaaS Platforms
• Knowledge of edge computing or mesh networking
• Experience instrumenting advanced observability practices (tracing, profiling) in distributed systems
• Experience working with globally distributed teams
• Proven experience in project management

Benefits

• Health, dental, vision, life, and disability insurance
• 401(k)
• Flexible spending accounts
• Private healthcare through Vitality
• A pension plan
• Flexible time off