Staff Software Engineer

Summary

Join Invoca's newly formed engineering team and contribute to the development of asynchronous communication channels (SMS, Webchat) within the revenue execution product. Collaborate with the Data Science team to leverage AI in creating customer-centric solutions. This remote position offers the opportunity to build new functionality within an existing system and external services, making buy vs. build decisions to deliver quickly. You will have end-to-end responsibility for complex projects, mentor team members, propose new technologies, and quickly resolve production issues. The role requires 9+ years of development experience, expertise in AI chatbots, and proficiency in various technologies. This is a remote position open to candidates in the US and Canada.

Requirements

• 9+ years development/engineering experience
• Experience working in an AI chatbot/Agentic AI environment
• Agile team experience and a demonstrated passion for software development
• Experience (or interest) in some of our primary technologies: Ruby on Rails (or similar), MySQL/PostgreSQL, React/GraphQL, and HTML/CSS/JavaScript
• An understanding of database fundamentals and design
• Strong build vs buy evaluation mindset combined with iterative MVP development experience
• Experience building conversational chat bots
• Competence in several skills apart from pure coding, such as monitoring, performance optimization, integration testing, security and more
• Effective and timely communication skills, ensuring leaders are kept up to date on progress, blockers, and have advance warning of potential surprises (both positive and negative)
• This role is remote and open to candidates located in the United States and Canada only

Responsibilities

• Foster a collaborative environment for you and your teammates to deliver high-quality features in an iterative way, collecting customer feedback early and often as you solve new asynchronous messaging use cases
• Build new functionality both within an existing monolith as well as using external services where appropriate, weighing buy vs build decisions in service of delivering quickly to validate new features
• Have end-to-end responsibility for complex projects that require the work of multiple people to complete, and that will be building out new greenfield product capabilities
• Provide coaching and mentorship to level up those around you to help them grow while reinforcing your own knowledge
• Propose new technologies/architectures/vendors where appropriate and work with technical leadership to drive adoption
• Quickly and effortlessly diagnose the root cause of problems in your team’s service area
• Provide leadership to a self-sufficient team with a dedicated Product Manager and Tech Lead
• Proactively communicate on production issues, write actionable tickets without prompting, and quickly fix or delegate them
• Be able to help guide a team around impediments to progress
• Participate in an on-call rotation supporting the team’s services
• Support diversity, equity, and inclusion at Invoca

Benefits

• Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed
• Paid Holidays – Invoca provides 16 U.S. paid holidays , including a winter break, giving you ample opportunity to refresh and spend time with friends and family
• Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included
• Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%
• Stock Options – All employees are invited to share in Invoca’s success through stock options
• Mental Health Program – Well-being support on a broad range of issues is available through our SpringHealth program
• Paid Family Leave – Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members
• Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs
• InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service
• Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more
• Position Base Range - Salary Range $127,000 - $191,000/year plus bonus potential