Staff Software Engineer

Summary

Join our Developer Growth team at ngrok, a leading universal gateway, to design, build, and implement core software systems enhancing our platform. You will work on complex billing infrastructure, ensuring scalability to support our growing customer base. This role requires expertise in billing systems and Go or similar languages, along with strong mentoring and communication skills. We seek curious learners driven by challenges and passionate about improving customer satisfaction. The position offers a competitive salary and equity, along with comprehensive benefits.

Requirements

• 7+ years of professional experience in writing high-quality, production-level software
• Expertise with billing systems and a passion for working on them
• Experience with Go or one of the following languages: Rust, C, Java, or C++
• Demonstrated ability to mentor peers and a deep understanding of guiding junior engineers in their growth
• Excellent verbal and written communication skills
• Proven track record in deploying high-value software for large distributed systems
• All candidates must be US-based, and legally authorized to work in the United States

Responsibilities

• Build and execute the roadmap for improving our billing system and the Cloud Edge platform supporting it
• Utilize data-driven approaches to make decisions that enhance customer satisfaction
• Lead technical initiatives and build organizational consensus around technical decisions
• Design and implement scalable software for large user bases and high throughput environments
• Mentor and coach other engineers, helping to grow the team’s skills and capabilities

Preferred Qualifications

• Prior experience in startups
• Familiarity with Kubernetes
• Depth in computer networking

Benefits

• Compensation for this role depends on level, but we provide a competitive mix of salary and equity
• We provide a 401(k) with a 100% match up to 3% of your salary and a 50% match up to another 2%
• We provide healthcare, dental, and vision with premiums fully covered on the base plan for employees. Half of premiums are covered for dependents
• We offer unlimited PTO and a culture in which the overwhelming majority of employees take more than four weeks. Your manager is also on the hook for encouraging you to do the same