Staff Software Engineer

Summary

Join Point, a company revolutionizing homeownership, as a Staff Software Engineer to lead the Customer Operations Pillar. You will define and drive the technical roadmap, integrating AI-driven capabilities across communication channels to enhance customer experiences. This strategic role requires leading architectural design, collaborating with cross-functional teams, and mentoring engineers. The position offers a remote-first culture, working from anywhere in the U.S., and a competitive compensation package. Point is committed to building a category-defining company with a focus on innovation and employee well-being. The ideal candidate is a highly experienced engineer who thrives in fast-paced environments and possesses a strong product mindset.

Requirements

• BS/MS/PhD in Computer Science/Engineering or equivalent degree
• Overall 10+ years of experience building robust software applications using languages such as Java, Python, Ruby, TypeScript etc
• Proficiency with at least one public cloud provider (Azure, AWS, GCP) and experience building cloud-native applications
• Hands-on experience with both NoSQL and relational databases
• Proven track record of building and scaling reliable, customer-facing applications
• Clear communicator who adapts messaging for technical and business audiences
• Skilled in navigating ambiguity, setting direction, and aligning teams
• Trusted partner to cross-functional teams with a focus on impact and outcomes

Responsibilities

• Define and evolve intelligent system architectures that leverage AI and ML to deliver personalized customer experiences
• Lead the strategic integration of across platforms—ensuring alignment with the long-term product and technical vision
• Promote modular, maintainable architectures that support rapid experimentation while maintaining robustness and regulatory compliance
• Partner with Product, Design, Marketing, Sales, and Customer Experience teams to transform business challenges into intelligent, AI-enhanced solutions
• Contribute to product discovery, ensuring technical investments deliver long-term value
• Collaborate on responsible AI practices, including fairness, transparency, and ethical use of data
• Remain hands-on, writing and reviewing code across codebases in multiple languages (e.g., TypeScript, Python, Ruby)
• Drive greenfield initiatives and AI-powered features across communication channels like chat, voice, email, and web
• Lead multi-team delivery efforts while balancing scope, quality, and speed
• Establish and uphold engineering best practices in design, testing, monitoring, and code quality
• Mentor engineers and lead through hands-on contribution and architectural guidance
• Foster a culture of technical excellence and cross-team collaboration

Preferred Qualifications

• Experience building responsive frontends with a strong focus on UX and component-driven design
• Expertise in developing AI-powered features for customer communication across chat, voice, and email
• Experience deploying production-grade multi-agent systems using MCP servers and prompt tuning strategies
• Proven ability to establish agent-level observability and system evaluation mechanisms

Benefits

• Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA)
• Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays
• Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ
• Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay
• Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success
• Financial wellness: We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage
• Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, and a one-time home office reimbursement