Staff Software Engineer

Summary

Join ServiceNow and be at the forefront of building our AI agent platform. As a technical owner, you will design, develop, and own key components across prompt engineering, integrations, user experience, and agentic workflows. Collaborate with cross-functional teams, research new AI models and tools, and translate them into actionable product capabilities. Prototype, iterate, and learn fast from users and technical signals. Operate in a lean, Kanban-style agile environment. Champion a high standard of user experience.

Requirements

• Are a self-starter and a doer — you know how to unblock yourself, find the right people, ask the right questions, and figure things out independently
• Have a deep interest and hands-on experience with LLMs, prompt engineering, and applying AI to real-world problems
• Possess 6+ years of experience in software engineering, especially with JavaScript/TypeScript and modern web frameworks
• Have strong instincts for product and user experience — you think not just about how it works, but how it feels
• Can navigate changing requirements and shifting priorities with confidence and clarity
• Have strong architectural and system design skills, and know when to be scrappy and when to build for scale
• Collaborate well across teams and roles — you’re comfortable reaching out, syncing up, and pulling others in when needed

Responsibilities

• Be at the forefront of building our AI agent platform — designing, developing, and owning key components across prompt engineering, integrations, user experience, and agentic workflows
• Act as a technical owner, not just a contributor — take initiative, drive decisions, and push through ambiguity to deliver results
• Work closely with cross-functional teams to align on goals, integrate with other products, and deliver end-to-end value
• Stay ahead of the curve in a rapidly evolving space — research new AI models, tools, and frameworks and translate them into actionable product capabilities
• Bring an explorer’s mindset: prototype, iterate, and learn fast from both users and technical signals
• Operate in a lean, Kanban-style agile environment with minimal process and maximum impact
• Champion a high standard of user experience, both in the UI and in how users interact with the intelligence of the system

Preferred Qualifications

• Experience with agentic or autonomous systems, vector search, or human-AI interaction patterns
• Java programming skills
• Kubernetes
• Experience with large-scale systems or distributed architecture
• Familiarity with data processing and streaming technologies (e.g., Kafka, Flink, Spark, etc.)

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs